About Me
I am a results-driven professional with extensive experience in marketing, sales, and client relationship management within the MICE, hospitality, and tourism sectors.
I have built my career around revenue growth, lead generation, and improving conversion through targeted follow-up, strong communication, and a customer-first mindset.
I have also worked closely with cross-functional teams to coordinate projects, manage group operations, and support business goals through organized execution and attention to detail.
My background includes creating presentations, marketing materials, and digital campaigns, as well as using tools such as Salesforce, HubSpot, Brevo, Canva, and Microsoft 365 to support sales and marketing activities.
I enjoy analyzing market trends, identifying opportunities, and building long-term relationships with clients, suppliers, and hotel partners to deliver strong commercial results.
I am open to roles where I can contribute my experience in sales, marketing, project coordination, and hospitality-focused business development while continuing to grow professionally.
Skills
Project ManagementProblem SolvingCustomer ServiceCommunicationData AnalysisSalesNegotiationAccount ManagementCross Functional CollaborationLead GenerationDigital MarketingMarketingClient Relationship ManagementEmail MarketingContract ManagementMarket AnalysisCopywritingSocial Media MarketingProject CoordinationDesign ThinkingPresentation DesignTourism Management
Tech Stack & Tools
Development
Marketing and Sales Tools
Experience
Managed group planning, design presentations, client communication, and coordination with stakeholders to support sales and project execution in the MICE and hospitality sector.
Handled international sales, client follow-up, lead conversion, and relationship management to increase profitability and secure repeat business.
Led sales and marketing activities, supported brand positioning, executed email campaigns, and represented the company at industry events to generate new leads.
Managed corporate sales, site inspections, and client relationships while supporting revenue growth and maintaining strong service standards.
Supported group operations, contracts, reservations, supplier coordination, and administrative tasks to ensure smooth delivery of services and client satisfaction.
Closed sales through prompt follow-up, managed customer service requests, and supported upselling and conversion through effective communication.
Managed online sales, customer support, complaint resolution, and website-related updates to improve user experience and sales performance.
Education
Online course certificate, Hospitality and Tourism Management
Completed an online course certificate focused on hospitality and tourism management.
Diploma, Graphic Design
Completed a diploma in graphic design.
English Language Degree, English Language
Completed a degree in English language.
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