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English - Advanced Spanish - Native or Bilingual Italian - Intermediate

About Me

I am a results-driven professional with extensive experience in marketing, sales, and client relationship management within the MICE, hospitality, and tourism sectors.

I have built my career around revenue growth, lead generation, and improving conversion through targeted follow-up, strong communication, and a customer-first mindset.

I have also worked closely with cross-functional teams to coordinate projects, manage group operations, and support business goals through organized execution and attention to detail.

My background includes creating presentations, marketing materials, and digital campaigns, as well as using tools such as Salesforce, HubSpot, Brevo, Canva, and Microsoft 365 to support sales and marketing activities.

I enjoy analyzing market trends, identifying opportunities, and building long-term relationships with clients, suppliers, and hotel partners to deliver strong commercial results.

I am open to roles where I can contribute my experience in sales, marketing, project coordination, and hospitality-focused business development while continuing to grow professionally.

Skills

Project ManagementProblem SolvingCustomer ServiceCommunicationData AnalysisSalesNegotiationAccount ManagementCross Functional CollaborationLead GenerationDigital MarketingMarketingClient Relationship ManagementEmail MarketingContract ManagementMarket AnalysisCopywritingSocial Media MarketingProject CoordinationDesign ThinkingPresentation DesignTourism Management

Tech Stack & Tools

Marketing and Sales Tools

Experience

Design & Group Planning Manager @ Tropical Incentives DMC
Aug 2023 - Nov 2025

Managed group planning, design presentations, client communication, and coordination with stakeholders to support sales and project execution in the MICE and hospitality sector.

International Sales Manager @ Mexico Planners DMC
Oct 2021 - Feb 2023

Handled international sales, client follow-up, lead conversion, and relationship management to increase profitability and secure repeat business.

Sales and Marketing Manager @ IIT DMC
Oct 2018 - Sep 2020

Led sales and marketing activities, supported brand positioning, executed email campaigns, and represented the company at industry events to generate new leads.

Senior Corporate Sales Executive @ Playa Resorts & Hotels
Feb 2018 - Oct 2018

Managed corporate sales, site inspections, and client relationships while supporting revenue growth and maintaining strong service standards.

Group Operations Specialist (contracts) @ Destination Services TUI
Dec 2015 - Nov 2017

Supported group operations, contracts, reservations, supplier coordination, and administrative tasks to ensure smooth delivery of services and client satisfaction.

CRC Executive @ Hotelbeds
Feb 2014 - Dec 2015

Closed sales through prompt follow-up, managed customer service requests, and supported upselling and conversion through effective communication.

Online Sales and Customer Service @ Aquaworld Cancun
Apr 2002 - Feb 2013

Managed online sales, customer support, complaint resolution, and website-related updates to improve user experience and sales performance.

Education

Florida Atlantic University
2020 - 2020

Online course certificate, Hospitality and Tourism Management

Completed an online course certificate focused on hospitality and tourism management.

Florence Design Accademy
2006 - 2006

Diploma, Graphic Design

Completed a diploma in graphic design.

Universidad de Quintana Roo
1998 - 1998

English Language Degree, English Language

Completed a degree in English language.

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