Customer Service Specialist
- Location
- Lithuania
- Rate, USD
- Not specified
- Work schedule
- Full Time, Part Time,
- Links
- —
- Language skills
- Arabic, English, Lithuanian, Turkish
- Available for Hire
- Yes
About me
I am Mohammed Al Khalaf, a dedicated professional with diverse experience in customer service, team leadership, and event coordination. Throughout my career, I have demonstrated strong decision-making skills, effective communication, and the ability to multitask in fast-paced environments. I am passionate about providing excellent customer support and managing operations efficiently.
My journey began with roles such as a Science Festival Presenter, where I engaged with the public and promoted scientific knowledge. I then gained valuable experience as a Call Center Operator, handling customer inquiries and feedback using CRM systems. This role sharpened my problem-solving abilities and enhanced my communication skills.
I progressed to a Data Entry Operator and Team Leader position at ADSCC, where I coordinated patient information for COVID-19 testing across multiple cities in the UAE. This leadership role helped me develop team management skills and adaptability.
At Expo Dubai 2020, I served as an Information Coordinator, managing information points and customer concerns, including overseeing the Lost & Found service in collaboration with Dubai Police. My commitment to service excellence was recognized with a Certificate of Excellent Service.
Currently, I am the Customer Service Manager for the Mubadala Abu Dhabi Open, where I handle customer inquiries, analyze website feedback for improvements, and ensure customer satisfaction. Alongside my professional work, I am pursuing a Bachelor of Physiotherapy at the Lithuanian University of Health Sciences and actively contribute as PR and Communication Manager for the Erasmus Student Network and as a Student Ambassador.
I am fluent in Arabic and English, conversational in Turkish, and have basic skills in Lithuanian. I am proficient in MS Office, Canva, and Google Office, and I am quick to learn new software. I am eager to leverage my skills and experiences to contribute effectively to future roles and continue my professional growth.
Professional area
Education
- 10/2023 - Ongoing Bachelor of Physiotherapy @ Lithuanian University of Health Sciences
- 07-2018 High School Certificate @ Al Nahda National Private School
Experience
- Oct 2019 – Dec 2019 Presenter @ Science Festival
Promoted the event and answered customer inquiries. Performed scientific experiments for public along shopping centres in Abu Dhabi.
- Nov 2020 - Jan 2021 Call Center Operator @ Huff & Puff Restaurant
Responded to incoming calls and placed orders for customers. Performed outgoing calls to obtain customer feedback on food service and quality. Used CRM program to log customer feedback.
- Jan 2021 – August 2021 Data Entry Operator & Team Leader @ ADSCC
Took contact info of patients undergoing COVID-19 tests. Worked in a mobile testing station across different cities in the UAE. Promoted to Team Leader after 5 months.
- August 2021 – March 2022 Information Coordinator @ Expo Dubai 2020
Managed assigned information points across Expo Dubai site. Handled customer concerns and escalated to management when needed. Managed ‘Lost & Found’ service in cooperation with Dubai Police and was granted Certificate of Excellent Service.
- October 2022 - February 2025 Customer Service Manager @ Mubadala Abu Dhabi Open
Handled customers’ concerns and inquiries about the tournament. Analyzed official website and provided feedback for visual and descriptive improvements.
Recommend this talent
Related resumes
-
Cybersecurity Analyst
I am a security-focused professional with foundational cybersecurity skills validated by the CompTIA CYSA+ certification. I have proven experience serving as a key escalation point, leveraging advanced troubleshooting and a user-first mindset to minimize downtime. Throughout my career, I have developed strong problem-solving abilities under pressure, cross-functional collaboration skills, and a commitment to procedural compliance….
-
Senior Project & Events Leader
I am a commercially driven Senior Project & Events Leader with over 18 years of experience delivering high-impact B2B and B2C conferences, exhibitions, and forums across diverse sectors including media, marketing, advertising, science, policy, education, and technology. Throughout my career, I have successfully led cross-functional teams, increased revenue, and enhanced both the quality and quantity…
-
Chief Revenue Officer (CRO)
I am a strategic SaaS and FinTech revenue leader with over 9 years of experience driving ARR growth, go-to-market execution, and revenue operations transformation across more than 80 countries. My expertise lies in building scalable revenue operations, optimizing monetization models, and aligning sales, marketing, and product teams around measurable growth KPIs. I have a proven…
-
Financial Manager
I am a strategic and self-motivated Financial Manager with a well-established track record in operational finance and leadership across medium to large businesses. Over the course of my dynamic career, I have progressed from entry-level to executive roles, consistently driving performance while embracing diverse corporate cultures and environments. I am passionate about empowering and coaching…
-
Senior Accountant
I am an accounting professional with over 19 years of experience specializing in financial management, accounts payable, and operations across diverse sectors. Throughout my career, I have demonstrated a proven ability to streamline accounting processes, lead cross-functional teams, and maintain compliance with GAAP and organizational standards. I am skilled in producing accurate and transparent financial…