Customer Relations Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a highly motivated top-producer with a distinguished track record in customer service and client relations. I develop strong processes that optimize account growth and drive profitability. My experience spans project and brand management, with a specialization in positive and influential team building, team relations, customer relations, and development.
Currently, I serve as a Sr. Site Manager at Ricoh America’s Corporation in New Kensington, PA, where I delivered an account optimization plan for National Accounts that were out of compliance. I implemented effective solutions that brought accounts up to date, maintained account structure, and added measurable cost savings, driving profitability up by 10% and securing new business.
I have successfully built and led teams focused on customer relations and service for multiple national accounts. I maintain P&L responsibilities that keep the business profitable and accounts secure. Additionally, I manage supply ordering for all accounts within the US fleet across multiple business sectors.
Previously, as a Site Manager 1, I managed day-to-day operations of a 700+ employee facility with four building locations. I maintained service center operations, scheduling, hiring, and budget coordination. I implemented a Lean approach to supply ordering, saving the client $700-$800 per month, and improved procedures to streamline new business initiatives.
Earlier in my career, I worked as a Sr. Site Service Specialist and Field Service Representative, providing professional support for copy/printing services, handling mail procedures, developing workflow processes, and delivering superior customer service. I have been recognized multiple times for my performance, including awards for Site Manager of the Year and Field Service Representative of the Quarter.
Professional area
Skills
Account ManagementBrand ManagementBusiness DevelopmentBusiness StrategyClient RelationsClient RetentionCommunication skillsConflict ResolutionCustomer ServiceCustomer SupportData AnalysisDecision MakingHiringLeadershipMicrosoft ExcelOperations ManagementOrganizational SkillsProblem SolvingProcess OptimizationProject ManagementQuality AssuranceRelationship ManagementReportingStrategic PlanningSupply Chain ManagementTeam BuildingTeam LeadershipTime Management
Education
- 0000 Business Management @ CCAC Boyce Campus, Monroeville, PA
Majored in Business Management
Experience
- Jan 2022 — Current Sr. Site Manager @ Ricoh America's Corporation
Delivered account optimization plan for National Accounts that were out of compliance.
Implemented a simple and effective solution that brought the accounts up to date while maintaining account structure and adding measurable cost savings.
The optimization secured new business for the company, drove up profitability by 10% and stabilized the account for future retention.
Effectively built a team that focuses on customer relations and service for multiple national accounts
Maintenance of P&L that has kept the business profitable and the accounts secure
Supply ordering for all of the accounts US fleet for multiple sectors of the business
Optimized Site Procedures and compliance for annual certifications keeping the site compliant and updated to the latest company directives.- May 2014 — Jan 2022 Site Manager 1 @ Ricoh America's Corporation
Managed day-to-day operations of a 700+ employee facility with 4 building locations. Maintained service center operations, scheduling, hiring, and budget coordination. Implemented Lean approach for supply ordering saving $700-$800 per month. Improved procedures to streamline new business initiatives.
- Apr 2011 — May 2014 Sr. Site Service Specialist @ Ricoh America's Corporation
Provided professional support for copy/printing services for Siemens Industries – Siemens Corporation. Handled mail procedures and implemented site procedures to meet SLA’s. Developed workflow processes to simplify customer job submissions. Spearheaded account growth by adding services that simplified business processes.
- Dec 2010 — Apr 2011 Field Service Representative @ IKON (Ricoh)
Provided coverage at multiple Ikon/Ricoh service sites delivering superior customer service and support. Developed strong knowledge of Excel. Awarded Field Service Representative of the Quarter in 3rd month.
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