Account Manager

I am Erica Maldonado, an experienced Account Manager with a strong background in customer service, logistics coordination, and sales. Over the years, I have developed excellent skills in managing client accounts, ensuring high levels of customer satisfaction and retention through timely communication and effective issue resolution. I am adept at handling escalations promptly to maintain trust and minimize disruptions.

My career began with a solid foundation in basic studies, where I gained essential computer literacy and problem-solving abilities. These skills have been instrumental in my ability to manage multiple customer cases efficiently, emphasizing the importance of time management and organization.

In my role as a Logistics Coordinator, I coordinated shipments and schedules to optimize delivery times and reduce transportation costs. I communicated effectively with carriers, suppliers, and customers to track shipments and resolve logistics issues, ensuring on-time delivery.

Earlier in my career, I worked as a Data Entry and Sales Representative, managing client portfolios and generating new sales opportunities through outbound calls. This experience strengthened my multitasking abilities and enhanced my communication skills.

I am comfortable working remotely and thrive in dynamic environments that require multitasking and attention to detail. My goal is to continue leveraging my skills in account management and customer service to contribute to organizational success and client satisfaction.