Ejecutiva de Ventas / Customer Service / Asesora Comercial

Location
Argentina
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Spanish
Available for Hire
Yes
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About me

I am a professional with over 15 years of experience in the commercial sector, specializing as a Sales Executive, Customer Service Representative, and Commercial Advisor in companies with high sales volumes. This extensive experience has equipped me with the skills and knowledge to resolve problems quickly, interact effectively with clients, and understand various market types. I consider myself methodical, analytical, persuasive, and highly dynamic.

I possess strong communication skills, client loyalty management, conflict resolution abilities, and the capacity to work efficiently under pressure. I am results-oriented and always focused on achieving business goals. My creativity, organizational skills, and problem-solving aptitude complement my dynamic and proactive personality.

Throughout my career, I have successfully managed sales both in-person and virtually, tailored travel packages, and handled national and international sales. I am adept at providing personalized customer service during and after sales, ensuring client satisfaction and loyalty.

I have experience coordinating and organizing events for travel agencies, managing co-marketing efforts with operators and service providers, and developing business opportunities by analyzing market trends and competition. I am comfortable working with diverse teams and clients, always aiming to deliver tailored solutions that meet specific client needs.

My educational background in Tourism and Hospitality from Universidad del Salvador, combined with my practical experience, allows me to bring a comprehensive approach to commercial and customer service roles. I am eager to continue contributing my skills in a full-time position where I can drive sales growth and enhance customer relationships.




Education

2017 Bachelor of Tourism and Hospitality @ Universidad del Salvador

Graduated


Experience

Feb 2022 - Feb 2023 Agente de Viajes @ Nanzer viajes

Commercialize and sell in-person and virtually. Quote and create customized trips. Manage national and international sales. Provide personalized advice and customer service during sales and post-sales.

Sep 2021 - Jan 2022 Customer Service Representative @ Outtrip

Ensure customer service via phone, email, or chat. Assist and support clients during and after purchase. Manage orders, respond to inquiries and comments. Resolve problems and handle customer complaints.

Jan 2018 - Dec 2020 Ejecutiva de Cuentas Senior @ Sport Travel

Provide commercial advice and sell tourism services. Develop and incorporate new clients to increase sales. Manage client portfolio: identify, prospect, and retain clients. Collect payments and control administrative payments. Follow up on commercial opportunities until closure. Handle claims and resolutions.

May 2006 - Jun 2017 Ejecutiva Comercial @ Ola

Commercialize and manage package sales. Manage client portfolio: identify, prospect, and retain clients. Manage reservations end-to-end. Provide commercial advice tailored to client needs, promoting products and services. Perform comprehensive operations for internal and external clients at commercial and operational levels. Develop business opportunities by analyzing market and competition. Coordinate and organize events for travel agencies. Manage co-marketing with operators and service providers.

Nov 2003 - Apr 2006 Ejecutiva de cuentas @ World Class Tour Operator

Acquire new clients (retail travel agencies). Participate in remote and in-person meetings. Conduct client visits for loyalty and negotiation to create tailored plans.


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