Tech Support Professional

Delivered prompt and effective technical support to customers via phone, email, and chat channels.
Diagnosed software and hardware issues, guided customers through troubleshooting steps, and resolved technical problems. Collaborated closely with engineering and development teams to escalate and resolve advanced technical issues.
Maintained detailed records of customer interactions, solutions provided, and identified trends to improve processes.

Responded to customer inquiries in real-time via chat, ensuring a positive and efficient customer experience.
Collaborated with the product team to stay updated on product features, updates, and enhancements.
Utilized chat analytics tools to track and analyze chat interactions for quality assurance and improvement.
Maintained a high customer satisfaction rating through effective communication and issue resolution.

Act as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates on their account status Build and maintain strong relationships with clients, working to understand their business needs and offering customized solutions to meet those needs
Work collaboratively with internal teams to ensure clients’ needs are met, including coordinating with sales, marketing, and product teams to provide updates and share feedback
Document all client interactions and maintain accurate records of client information and account status

Provided technical support to end-users, resolving hardware and software issues via phone, email, and in-person.
Diagnosed technical problems, researched solutions, and implemented corrective actions.
Collaborated with the IT team to escalate and resolve complex technical issues effectively.
Maintained accurate records of technical support requests and solutions provided.

Assisted in planning and implementing a variety of age-appropriate activities for students, including arts and crafts, sports, and educational games.
Provided homework assistance and academic support to students, helping them achieve their academic goals.
Ensured the safety and well-being of students by following established protocols and maintaining a secure environment.
Collaborated with program coordinators and parents to address the individual needs and concerns of students.