Recruitment Coordinator

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Be a brand ambassador for ServiceNow and be the first point of contact to help candidates – both internal and external. You will build rapport with them, communicate with them throughout their recruitment journey and answer their questions about the role, the recruitment process and their onboarding experience
• Build and maintain productive partnerships with internal partners, including recruiters, HR team members, hiring teams and global mobility.
• Acting as air traffic control for all the moving parts, both reactively and proactively, throughout the recruitment lifecycle to make sure our recruitment and hiring experiences are seamless.
• Lead all internal and external candidate interview coordination working directly with recruiters, hiring managers and interviewers: organizing telephone, video and face to face interviews, performing complex scheduling tasks, and interfacing hiring managers at all levels of the organization, as well as team members in different time zones and locations. You will communicate clearly and timely about schedules and any changes if and when they occur.
• Create offer letters and contracts for new hires, and employees moving roles internally and  internationally
• Initiate the background verification process for new hires
• Using our own ServiceNow technology, ensure successful onboarding is planned prior to a new hire’s start date, including coordination of new starter information, candidate travel for new hire orientation and completion of new hire onboarding process
• Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points
• You may have the opportunity to be involved in impactful team projects as required. These could be big or small, local or global.
• Opportunities to be a subject matter expert: educate and enable the talent acquisition team and business on talent acquisition policies and processes
• Perform audits and validations of recruiting transactions as required
• Produce ad hoc recruiting reports
• Provide feedback to Team Lead and/or Manager for improving candidate experience and process efficiency gains
• Be a primary point of contact for managing the offer letter and contract processes for company acquisitions
• Be a primary point of contact for managing TA related employee tickets e.g employee referral bonuses
• Responsible for training new recruiting coordination team members, as well as be a buddy to them as they ramp up in their role
• Responsible for keeping recruiting coordination training and process documents up to date
• Be a subject matter expert: educate and enable our own team and the wider talent acquisition team and business on talent acquisition policies and processes, including in-country or in-region nuances
• Be a backup for the Team Lead, Recruiting Coordination, if required

To be successful in this role you have:

• 3+ years previous experience working in a coordination, executive assistant, HR assistant or customer service role. The skills are highly transferrable. Most preferable you will have worked with recruitment teams
• Strong process support skills and knowledge of recruiting tools and technology is valuable
• A passion for creating beautiful experiences – it’s our vision!
• Able to successfully organize, manage and prioritize your time efficiently, with little guidance. We work in a dynamic environment and priorities shift often and you’ll need to be able to shift gears, sometimes at a moment’s notice. You don’t get overwhelmed easily.
• Able to stay calm under pressure and apply independent problem solving skills to find solutions to situations which may not always go as planned
• Outstanding attention to detail and accuracy – this is critical in ensuring a great experience as well as ensuring we meet our compliance requirements
• Excellent communication skills – we promote proactive and professional interactions at all times.
• Ability to work collaboratively, including in times of ambiguity – and being able to do this proactively
• Able to partner in a consultative way – you play a key role in driving process compliance to ensure a fair equitable hiring process for all. You will need to be bold in doing the right thing.
• Great interpersonal skills, empathy and high adaptability – you will deal with individuals from all around the world with very diverse backgrounds and cultures.
• Demonstrated ability to think ahead, anticipate and troubleshoot bottlenecks, manage escalations, and remove obstacles before they become problem, with little guidance
• You are approachable, and face problems presented to you with positivity and a desire to find the best solution for everyone involved
• A strong sense of urgency. You are able and comfortable to react and follow through with appropriate levels of urgency to situations and events that are very time sensitive.
• Able to deal with complex requests for example, managing different time zones, conflicting schedules, coordinating travel schedules. Exec only: Many requests will be related to confidential hiring which may increase the complexity of navigating the situation.
• Process driven with strong habits and a passion for efficiency improvement
• Ability to quickly acquire an understanding of relevant firm businesses, recruiting policies, procedures, and systems
• Experience working in a fast-paced, dynamic environment

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.