Customer Success Manager, Mexico

Remote from: Mexico
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 25 Jun 2026
Apply before: 25 Jul 2026
Experience level: Midweight
Views / Applies: 19 / 3

Motive creates software to help trucking companies improve safety and efficiency with products like Hours of Service monitoring and GPS tracking.

Computer Software
2013

Actively Hiring

AI Summary

Motive is seeking a Customer Success Manager for Mexico to own a book of business, drive renewals and expansion, and ensure customers achieve value from their platform. The role involves adoption training, Tier 2 support, and collaboration with sales and implementation teams. Candidates need 3+ years in customer-facing roles, 2+ years as a CSM with renewal targets, and bilingual fluency in Spanish and English. Experience with US and Mexico accounts is a plus. The position offers an opportunity to work with a leading AI-powered platform in a fast-paced environment.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires handling renewals, support, and relationship management, which is moderately challenging but typical for experienced CSMs; the fast-paced environment adds some pressure.

Salary Analysis

AI Insight The offered salary is not specified, but typical US market median for a Customer Success Manager is $75,000. Based on the role's requirements and location (Mexico), the actual compensation may be adjusted for local market rates.

Key Skills

Customer Success Account Management Renewals SaaS Bilingual Spanish/English Relationship Building Problem Solving Data Analysis Training Cross-functional Collaboration

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Success Manager position at Motive. With over 3 years of experience in customer-facing roles and a proven track record of managing renewals and driving expansion, I am confident in my ability to ensure customer success and retention. My bilingual fluency in Spanish and English allows me to effectively support clients in both Mexico and the US.

In my previous role as a CSM, I owned a book of business and consistently exceeded renewal targets by building strong relationships and ensuring customers realized value from the product. I am adept at collaborating with cross-functional teams, including sales and implementation, to deliver seamless customer experiences.

Motive's mission to empower physical operations resonates with me, and I am eager to contribute to your team. I look forward to the opportunity to discuss how my skills align with your needs.

Sincerely,
[Your Name]

Possible Interview Questions

How do you approach a customer at risk of churning?

I would first diagnose the root cause by reviewing usage data and recent interactions. Then I'd schedule a call to listen to their concerns, align our product's value to their goals, and propose a tailored action plan. I'd also escalate internally if needed to ensure a swift resolution.

Describe a time you successfully upsold or expanded an account. What strategies did you use?

In a past role, I identified a customer using only our basic features. I conducted a business review showcasing how advanced features could solve their inefficiencies. By providing a trial and case studies, I convinced them to upgrade, increasing revenue by 30%.

How do you prioritize your book of business when managing multiple accounts?

I segment accounts by risk, opportunity, and renewal date. High-risk or high-value accounts get priority. I use a CRM to track touchpoints and set quarterly goals. This ensures I proactively address issues before they escalate and capitalize on expansion opportunities.

Can you give an example of how you used data to drive customer success?

I analyzed adoption metrics and saw a customer's usage drop after an update. I created a report showing the features they missed and offered a personalized training session. This increased their engagement and prevented churn.

How do you handle a situation where a customer is unhappy with the product?

I empathize and apologize, then seek specifics. I investigate internally and provide a clear timeline for fixes or workarounds. I follow up consistently until resolved, and then check back to ensure satisfaction. This builds trust and shows commitment.

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Customer Success Manager – Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue.

What You’ll Do:

Own a book of business with existing customers for expansion and renewals
Ensure consistent retention of revenue and renewal of all accounts
Own adoption, training, and development of best practices
Maintain high levels of customer satisfaction and nurture client health
Identify paths for the customer to realize value from the entire Motive platform
Assist in troubleshooting and solving Tier 2 product support issues
Handle a large volume of email, chat, and phone conversations
Work with the sales team and Implementation Consultants to ensure a seamless handoff

What We’re Looking For:

3+ years prior experience in a customer-facing role
2+ years prior experience as a CSM or equivalent (owning a renewal target)
Bilingual fluency in Spanish and English required
Ownership of revenue and renewals for a named book of business
Experience working with accounts based in both Mexico and US a plus
Ability to build and maintain relationships with clients and their key personnel
Receptive to feedback, willingness to learn and embrace continuous improvement
Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
Ability to plan ahead and be resourceful
Strong sense of ownership for the product
Logistics experience is a big plus
Prior sales experience a plus

Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

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