Sales Development Representative – API/CPaaS (NwPS)

Remote from: USA, Mexico
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Sales
Employment type: Full Time,
Job posted: 16 Jul 2026
Apply before: 16 Aug 2026
Experience level: Entry-Level
Junior
Views / Applies: 26 / 2

Vonage is a cloud communications provider offering unified communications, contact center applications, and communications APIs.

Telecommunications
1998

AI Summary

This Sales Development Representative role at Vonage focuses on generating new business opportunities within the Network Powered Solutions vertical, targeting telecom ecosystem players like mobile network operators and ISPs. The position involves outbound prospecting via phone, email, and LinkedIn, qualifying leads, and scheduling demos for account managers. The ideal candidate has 2+ years of B2B sales development experience, strong cold-calling skills, and familiarity with CRM tools. Vonage offers growth opportunities and a chance to learn about CPaaS and cloud communications. This is a fast-paced, collaborative role that requires self-motivation and ownership of a territory.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a blend of prospecting skills and technical knowledge in CPaaS, demanding persistence and learning, but is achievable with 2+ years of experience.

Salary Analysis

AI Insight The offered salary is not specified, but the market median for a Sales Development Representative in this niche is around $70,000. The role is competitive with potential for bonus/commission, aligning with industry standards for B2B tech sales.

Core Skills Required

Sales Development B2B Sales Cold Calling Lead Generation CPaaS Cloud Communications Salesforce LinkedIn Sales Navigator Outbound Prospecting Telecom

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my enthusiasm for the Sales Development Representative position at Vonage. With over two years of B2B sales development experience, including successful outbound prospecting and lead qualification, I am confident in my ability to drive growth for your Network Powered Solutions team.

My proficiency in cold calling, email outreach, and CRM management, combined with my knowledge of the telecom ecosystem, aligns perfectly with the requirements. I am particularly excited about the opportunity to learn and contribute to Vonage's innovative CPaaS portfolio.

Thank you for considering my application. I look forward to discussing how I can help generate qualified opportunities and support Vonage's expansion.

Sample Interview Questions

Describe your experience with outbound prospecting.

I have 2+ years of experience in outbound prospecting, including cold calling, personalized email campaigns, and LinkedIn outreach. I consistently met or exceeded lead generation targets by researching prospects and tailoring my approach.

How do you prioritize tasks when managing multiple leads?

I use CRM tools like Salesforce to track activities and prioritize leads based on engagement level, deal size, and timeline. I focus on high-potential prospects first while maintaining a consistent follow-up schedule for others.

Explain a time you exceeded a sales target.

At my previous role, I exceeded my monthly quota by 30% by implementing a systematic follow-up process and leveraging referrals from existing contacts. I also collaborated with marketing on targeted campaigns.

What do you know about CPaaS and how it benefits telecom providers?

CPaaS (Communications Platform as a Service) allows businesses to integrate real-time communication features like voice, video, and SMS into their applications via APIs. For telecom providers, CPaaS enables them to offer value-added services, drive innovation, and increase customer engagement.

How would you research and identify key decision-makers in a new territory?

I would use LinkedIn Sales Navigator to find relevant titles and organizations, cross-reference with ZoomInfo for contact details, and monitor industry news for updates. I would also analyze existing customer data and seek insights from marketing teams to refine my approach.

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities in the Network Powered Solutions vertical. You will be a key driver of Vonage’s growth by identifying, engaging, and qualifying new business opportunities within the Telecom Ecosystem (mobile network operators, virtual network operators, internet service providers, and regional service providers).

You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.

There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.

Your key responsibilities:

Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
Develop a deep understanding of the U.S. Network Powered Solutions market, including key players, buying cycles, technical terminology, and competitive dynamics
Keep meticulous and detailed notes updated in our CRM system
Articulate Vonage’s API portfolio (SMS/messages, Voice, Video, Authentication) and the differentiated value it delivers to network operators and service providers
Schedule qualified meetings and demos for our Account Managers
Collaborate with marketing, account managers, and sales leadership to optimize performance
Achieve monthly targets number of qualified Appointments & new sales Opportunities
Develop and maintain territory plan with Account Managers from your assigned geography
Have strong working product knowledge of Vonage’s API product suites
Support Vonage API marketing efforts by assisting in online and other marketing campaigns

What you’ll bring:

Required:

2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry
Ability to speak and write in English at a professional level
Strong Cold calling, Video-call and Personalized email creation experience
Self Motivated and Self Organized: you take ownership of your territory and bring creative, research-driven thinking to every outreach.
CRM and LinkedIn Experience required. You will be trained on our tech stack: Salesforce, Gong and Gong Engage, LinkedIn Sales Nav, ZoomInfo, Lusha and Gen AI tools.
Outbound experience targeting network operators, wholesale carriers, and/or telecom providers

Experience we consider a plus:

Prior exposure to CPaaS, cloud communications, or API-based solutions
Familiarity with A2P SMS, SIP trunking, or wholesale voice routing concepts
Highly collaborative mindset who is a team player – our success is together, not alone.
Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day
Goal-oriented mindset
Creativity around new ideas to help the team be successful

Where you will work:

This position offers a fully remote work arrangement based out of Mexico.

Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

How you’ll benefit:

Medical Insurance
Group Life Insurance
Meal Card (Pluxee Tienda Card)
Volunteer Time (VTO)
Ericsson Care Line
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

This is a salaried role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-ML1

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Apply now >