About this role.
This Travel Consultant role at BCD Travel involves serving as the primary point of contact for clients, managing travel reservations, and ensuring adherence to travel policies. The position requires strong verbal and written communication skills in English and German, as well as proficiency in Amadeus GDS. The company offers flexible working hours, remote opportunities, and a focus on work-life balance. The role is based in multiple European countries with varying salary ranges, and candidates must have travel agent experience.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader EU market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Travel Consultant position at BCD Travel. With my fluency in German and English, coupled with extensive experience using Amadeus GDS, I am confident in my ability to deliver exceptional customer service and manage complex travel arrangements. In my previous role, I consistently provided travelers with cost-effective solutions and ensured compliance with corporate travel policies.
I thrive in dynamic environments and am adept at handling last-minute changes and tight deadlines. BCD Travel's commitment to sustainability and employee development resonates with my professional values. I look forward to the opportunity to contribute to your team and help clients travel smart.
Sincerely, [Your Name]
Sample interview questions
I would first apologize for the inconvenience and quickly assess alternative flights or routes using Amadeus. I would then contact the client to explain the options, considering their policy and preferences, and proceed with the best solution. I would also rebook any connecting services like hotels or car rentals if necessary.
I have used Amadeus for over three years, including advanced features like queue management, fare construction, and automated ticketing. I am proficient in creating complex multi-city itineraries and using the low-fare search to optimize costs for clients.
I familiarize myself with each client's specific policy and always check for exceptions. When a traveler requests something outside policy, I explain the implications and offer alternatives that comply. I also look for opportunities to suggest upgrades or cost savings that align with policy.
I subscribe to industry newsletters, participate in webinars, and regularly check updates from authorities like DOT and TSA. I also share relevant updates with my team to ensure we all provide accurate advice to clients.
Once, a client had a medical emergency abroad and needed to return home urgently. I coordinated with airlines to rebook flights at no extra cost, arranged ground transportation, and provided the client with a direct contact number for assistance throughout the trip. The client expressed deep gratitude for the support.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Travel Consultant (Remote/Hybrid)
Full time, Spain, France, Germany, Poland, Netherlands, Belgium
If you live in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you work in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
As a Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!
As a Travel Consultant, you will
Search and confirm travel reservations for the customer
Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
You have travel agent experience
Relevant skills in Amadeus GDS
Strong verbal and written communication skills in English and German
Solid working knowledge of the travel industry, policies, procedures, and processes
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 23,000- 27,000 EUR
- France: 23,000-27,000 EUR
- Poland: 69,000 – 84,000 PLN
- Germany: 34,000-46,000 EUR
- Netherlands: 34,000- 48,000 EUR
- Belgium: 42,000- 50,000 EUR
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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