About this role.
This Workplace Experience Coordinator role owns the daily operational and employee experience of Emplifi's Prague office, supporting more than 100 people. Responsibilities span reception coordination, vendor and building management, health and safety, supplies, internal logistics, office events, onboarding, and facility-related invoice processing. The role requires at least three years of relevant office management, facilities, or senior administrative experience, along with fluent Czech and English. Success depends on proactive problem-solving, independent ownership, strong organization, and effective coordination with both local and global stakeholders. The environment is international, fast-paced, and collaborative, with opportunities to use AI tools to streamline administrative work.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Workplace Experience Coordinator role at Emplifi. My background in office operations, facilities coordination, vendor management, and employee support has prepared me to create an organized, welcoming, and reliable workplace experience.
I bring a proactive approach to resolving operational issues, managing budgets and invoices carefully, and coordinating events, onboarding, and day-to-day office logistics. I would welcome the opportunity to support Emplifi's Prague team through clear communication in Czech and English, strong ownership, and a service-focused mindset.
Thank you for your consideration. I look forward to discussing how I can help make the Prague office an exceptional place to work.
Sample interview questions
I first assess each issue by safety impact, business continuity, employee impact, and urgency. I address immediate safety or operational blockers first, communicate realistic timelines to stakeholders, and track remaining actions in a prioritized task list until resolution.
I define the service scope and expected standards, maintain clear points of contact, and review performance against agreed timelines and quality measures. I document issues, seek cost-effective improvements, and ensure changes or renewals follow the required approval process.
I would prepare the workspace, access-related logistics, welcome materials, and office orientation in advance. On the first day, I would introduce key office resources, explain safety and practical procedures, and remain available for questions while coordinating with HR and the hiring team.
I maintain an organized record of purchase orders, invoices, approvals, and budget categories, reconciling costs regularly to identify variances early. For facility payments, I would verify the invoice against delivered services and follow the four-eyes approval principle before submission.
AI can assist with drafting recurring communications, summarizing vendor notes, creating event checklists, and organizing routine information. I would use it as a support tool while validating outputs, protecting confidential information, and keeping human judgment central to employee and vendor interactions.
About Emplifi
Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
About the Role
We’re looking for a Workplace Experience Coordinator to join our Facilities team in Prague – Emplifi’s largest global hub. This is not a traditional facilities role. You’ll be a business partner who owns the day-to-day experience of 100+ people: anticipating problems before they surface, keeping the office running seamlessly, and making Prague a place people are genuinely proud to work in.
What You’ll Do Here
Prague Office Operations (Local Ownership)
- Daily Excellence: Ensure the Prague office is a functional, safe, and inspiring
environment for our teams - Reception Coordination: Coordinate reception activities when required, including managing deliveries and incoming mail, handling postal services and post office visits as required, welcoming and assisting visitors, and ensuring meeting rooms are prepared with refreshments for guests
- Building & Facility Coordination: Liaise with building management, main reception, maintenance staff, and other facility service providers to support smooth office operations
- Vendor Management & Transitions: Manage and coordinate external service
providers, support the team in switching or auditing vendors to ensure the best value for the company - Health & Safety: Maintain local H&S standards, fire safety protocols, and ensure all office equipment is regularly serviced
- Supply Chain: Oversee procurement for office supplies, kitchen stock, and snacks, maintaining high standards while optimizing costs
- Internal Logistics: Coordinate physical office needs, including internal moves,
furniture adjustments, and managing storage spaces
People, Culture & Finance Cooperation
- Community Building: Organize local office events, wellness workshops, and celebratory moments (e.g., Kids’ Day, Holiday events), including coordinating event communications and announcements on Slack and the company Event Calendar
- Financial Administration: Manage the local office budget, process invoices, and ensure the “4-eyes principle” is followed for all facility-related payments
- Onboarding: Provide a warm welcome and office orientation for all new hires in the Prague office as well as remote locations virtually
What You’ll Bring to Us
- At least 3 years of professional experience in office management, facilities, or high-level administration
- You are a professional who doesn’t need to be micromanaged; you see a problem and own the solution
- You enjoy working in a close-knit team where responsibilities are shared, and everyone supports each other
- Fluency in Czech and English is essential (daily communication with local employees, vendors, and global stakeholders)
- Proficiency in Google Workspace (Docs, Sheets, Slides) and a natural ability to learn new software for space and subscription management
- You have a basic understanding of (or a strong curiosity about) how AI tools can help automate routine administrative tasks; you don’t need to be an expert, but you should be open-minded about using AI to improve efficiency and streamline workflows
What We Offer
- International and fast-paced environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
- Flexible working environment
- Unlimited Paid Time Off
- Sick Days & Community Service Days
- Multisport card
- Maternity and Parental Benefit
- Work in an international environment in our modern offices in Karlín, with our big terrace and our own grill
- There’s more as well! Speak with us to find out all the details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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