About this role.
This role focuses on making outbound calls to potential and existing US-based clients for a staffing company. The Dialer will perform cold calling, lead qualification, appointment setting, and sales of staffing services, while maintaining accurate CRM records and meeting sales targets. The ideal candidate has 2-3 years of experience in cold calling or telemarketing targeting US companies, excellent English communication skills, and a goal-oriented, resilient mindset. The position offers a competitive salary of PHP 360,000 to PHP 720,000 per year plus benefits like HMO on Day 1 and performance incentives.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader PHP market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am writing to express my strong interest in the Dialer position on the US Sales Team. With over three years of experience in cold calling and appointment setting for US-based clients, I have developed excellent communication skills and a proven track record of generating qualified leads. I am comfortable using CRM systems and automated dialers, and I am persistent in managing high call volumes with professionalism.
I am particularly drawn to this role because of the opportunity to contribute to your staffing sales efforts and grow within a supportive company culture. I am confident that my resilience, organizational abilities, and sales drive will make me a valuable addition to your team. Thank you for considering my application, and I look forward to discussing how I can help your company succeed.
Sincerely, [Your Name]
Sample interview questions
I remind myself that rejection is part of the sales process and use it as motivation to improve my pitch. I maintain a positive mindset and focus on the next call.
I have used dialers like Five9 and CRM platforms like Salesforce to manage leads and track interactions, ensuring accurate data entry and follow-ups.
I categorize leads based on their level of interest and engagement, focusing on hot leads first while nurturing others with scheduled follow-ups.
I am drawn to the opportunity to work with a dynamic US sales team and use my sales skills to promote staffing solutions. I admire the company's culture and the emphasis on growth.
I set daily goals and track my progress, and I also break down my tasks into manageable chunks. Celebrating small wins keeps me energized throughout the day.
Dialer (US Sales Team)
Department: Operations
Employment Type: Full Time
Location: Client
Compensation: ₱30,000 – ₱60,000 / month
Description
Key Responsibilities
- Cold Calling & Lead Generation: Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
- Appointment Setting & Follow-ups: Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
- Sales & Client Engagement: Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
- CRM & Database Management: Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
- Customer Support & Product Assistance: Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
- Market Research & Industry Awareness: Stay informed on industry trends and insights to provide relevant information to potential clients.
- Compliance & Call Guidelines: Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
- Performance & Target Achievement: Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
- Networking & Relationship Building: Expand professional connections through networking events, associations, and social media platforms.
- Training & Continuous Improvement: Participate in training sessions to enhance product knowledge, customer service, and sales techniques.
Skills, Knowledge and Expertise
- Excellent English Proficiency: Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
- Sales & Customer Service Experience: 2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies. Previous sales or customer service experience is advantageous.
- Competitive & Goal-Oriented: Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
- Service-Oriented & Relationship Building: Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
- Communication & Listening Skills: Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
- Organizational & Multitasking Abilities: Ability to manage multiple leads, prioritize tasks efficiently, and work in a fast-paced environment.
- Tech-savvy & CRM Knowledge: Comfortable using automated dialing systems, CRM software, and other communication tools.
- Problem-Solving & Initiative: Strong problem-solving skills, ability to work independently and collaboratively, and a proactive approach to challenges.
- Resilience & Adaptability: Patience and the ability to perform under pressure while meeting deadlines and sales targets.
- Education & Leadership: High school diploma or equivalent (Bachelor’s degree preferred but not required); previous experience managing junior sales teammates is a plus.
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- In-depth training for career growth
- Great Company Culture and HR experience
- 1,000 PHP De Minimis
- Equipment and software provided
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