About this role.
Ping Identity is hiring a Senior Technical Writer to create and maintain product documentation for cloud and on-premise identity and access management software. The role operates in a Docs-as-Code environment and partners closely with engineers, subject-matter experts, and product teams throughout the software development lifecycle. Core work includes translating complex technical concepts for end users, administrators, developers, integrators, and DevOps audiences, while editing contributor content and documenting unreleased features. Strong experience with AsciiDoc or Markdown, GitHub, Agile workflows, Jira, Confluence, documentation publishing systems, and AI-assisted documentation practices is highly relevant.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I begin by reviewing available requirements, designs, and implementation notes, then test the feature directly as early as possible. I identify the key user workflows and open questions, validate them with engineers and product stakeholders, and create iterative documentation that is refined as the feature stabilizes.
I define the audience’s goals, technical background, prerequisites, and preferred tasks before outlining content. Developers generally need implementation details, APIs, and examples; administrators need configuration and operational guidance; end users need concise task-based instructions with minimal jargon.
I use version control, pull requests, reviews, branching conventions, and automated build or validation checks to manage documentation alongside product changes. I favor reusable content, metadata, consistent markup, and documentation tests or link checks to make the publishing process reliable.
I combine hands-on product testing with targeted interviews and review cycles with subject-matter experts. I ask scenario-based questions, reproduce documented steps myself, and resolve ambiguities before publication so that the final content is both technically correct and usable.
I use AI tools to accelerate drafting, summarize source material, generate example scenarios, and check style consistency, but I treat outputs as unverified drafts. I validate all technical claims against product behavior, approved sources, and subject-matter-expert feedback before publishing.
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We’re looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you’ll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.
You will:
- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity’s products and services
- Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
- Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
- Provide constructive structural and technical edits for writers or developer-contributed content.
You have:
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
- Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
- Experience with Jira and Confluence or similar project management platforms
- Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
- Understanding of how documentation sites are built and published (Jenkins, Antora)
- Demonstrated ability to collaborate effectively face to face and remotely
- Provided constructive structural and technical edits for writers or developer-contributed content
- A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.
You have the advantage if you have experience:
- Working in a Docs-as-Code environment
- Scripting/programming (Java, Bash, Python, or JavaScript)
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Documenting for a developer audience, especially API documentation
- Simplifying complex content
- Adapting and demonstrating a willingness to learn new technologies and tools
- Writing and maintaining AI skill files and instructions for AI agents and developer tooling.
Salary Range: $95,000–$115,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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