About this role.
WorkWave is seeking a customer-facing Solutions Engineer to support enterprise sales of Wavelytics, its AI-powered analytics suite for field service businesses. The role partners with Account Executives and Account Managers to provide technical product positioning, answer buyer questions, demonstrate value, and help close complex sales pursuits. Responsibilities also include communicating AI, data-protection, and security considerations; developing sales playbooks; and collaborating with product and engineering on market messaging. Candidates need at least three years of experience supporting sales for analytics and AI offerings, along with strong consultative communication and problem-solving skills. This is a remote-flexible, full-time U.S. role with base compensation plus commission.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I start with discovery to understand the buyer's operational goals, current process, data maturity, and measurable pain points. I then connect the capability to a specific outcome, such as faster decision-making, improved technician utilization, or stronger revenue visibility, using plain language and relevant examples. I validate the proposed value with the buyer and tailor the demonstration to their priorities.
I would align with the Account Executive on account strategy, stakeholder roles, success criteria, risks, and next steps before customer meetings. During the pursuit, I would lead technical discovery, deliver tailored demonstrations, address integration and security questions, and document requirements. I would also provide concise technical follow-up materials that reinforce the business case and keep the deal moving forward.
I would first clarify the specific concern, such as data access, retention, model usage, permissions, or compliance obligations. I would provide accurate, approved information about the product's security controls and data-handling practices, avoiding unsupported commitments. If specialized expertise is needed, I would coordinate with security, legal, or product teams and ensure the prospect receives a clear, timely response.
An effective playbook identifies the target customer profile, core problems solved, differentiated messaging, discovery questions, proof points, objection responses, and demonstration guidance. It should also define when to position the feature and include examples of successful use cases. I would review performance with sales and product teams regularly and refine the playbook based on field feedback.
In a discovery meeting, I focus first on the customer's workflow, desired outcomes, and constraints rather than starting with product features. I reflect their priorities back in clear language, ask focused follow-up questions, and explain technical concepts at the audience's level. This approach builds trust because the customer sees that I understand both their business problem and the practical path to solving it.
At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
WorkWave is looking for a Solutions Engineer to play a key role in driving sales by supporting our Account Executives and Account Managers with the technical positioning of our Wavelytics software solutions. As a trusted advisor to prospects and customers, you’ll ensure they fully grasp the value and functionality of our solutions. Your expertise will be instrumental in closing deals and fostering long-term customer relationships.
Why Join Now: We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.
WHAT YOU’LL DO:
- Develop and maintain strong relationships with prospects and key customer accounts to support deal closure.
- Serve as the Wavelytics Product & Sales expert, supporting Account Managers by skillfully addressing technical and product-related questions throughout the sales cycle.
- Understand and articulate our competitive advantages of Wavelytics and AI, effectively differentiating our solutions to buyers.
- Speak to data protection and AI best practices and security considerations.
- Collaborate with product, engineering and sales teams to refine messaging around new features and maximize their impact in the market.
- Develop and maintain sales playbooks to align with product enhancements.
- Cultivate customer relationships to drive testimonials and case studies that highlight product success.
- At times this SE will be required to lead a sales pursuit as well at times be required to support sales pursuits
WHAT YOU’LL BRING:
- 3+ years of experience supporting the sales organization with data analytics and AI offerings.
- Strong ability to learn and articulate complex technology in a way that resonates with customers.
- Proven ability to quickly build rapport, understand business needs, and effectively communicate solutions.
- A strategic, customer-focused mindset with excellent problem-solving and communication skills.
Compensation
In our dedication to salary transparency, we provide a compensation range for sales roles, which is $115,000 – $120,000 in addition to commission. The final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
Additional Information
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE’VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND…
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
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