Associate Renewals Manager

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Remote from: Ireland, Israel
Salary: Undisclosed
Department: Sales
Employment: Full Time
Experience: Open level
Published: 16 Oct 2026
Apply before: 15 Nov 2026
Listing views: 33
Application actions: 1

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AI Summary

The role, at a glance.

GitLab is hiring an Associate Renewals Manager to retain and expand recurring revenue across B2B software customers. The role manages renewal execution, license true-ups, quotations, purchase orders, order forms, and timely deal closure. It works closely with Renewals Managers, Account Executives, Sales, and Customer Success Managers while using customer metrics to reduce churn and contraction. Candidates need related sales or customer-facing experience, familiarity with subscription go-to-market motions, and strong negotiation and communication abilities.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

3/5

EasyHard

Pace & Pressure

4/5

RelaxedFast-paced

Autonomy Level

3/5

GuidedFull ownership

Communication Load

5/5

IndependentCollaborative

AI insightThis is an early-career to mid-level commercial role requiring knowledge of B2B subscription renewals, sales processes, and internal deal coordination. The workload is deadline-driven around renewal dates and requires confident customer and cross-functional communication.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Highly competitive

$75,000

US market range (per year)$55k–$95k

0$104.50k

AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The displayed figures are estimated annual USD market compensation for an associate-level B2B software renewals role; the yearly cadence is inferred from the full-time employment context.

Core skills

Skills and capabilities most closely associated with this opportunity.

B2B software sales Customer retention Renewal management Subscription sales Customer success collaboration Negotiation Sales forecasting License true-ups Quote generation Purchase order processing Order form management CRM management Customer analytics Cross-functional collaboration DevOps knowledge

Sample interview questions

How would you manage a renewal that is at risk of churn?

I would first review account usage, adoption signals, contract terms, stakeholder feedback, and open support concerns. I would align with the Account Executive and Customer Success Manager on a recovery plan, clarify the customer’s business priorities, and present options that address value, timing, and commercial constraints. I would document actions and next steps closely to keep the renewal moving before the deadline.

What steps do you take to ensure a renewal closes on time?

I begin outreach early, confirm decision makers and procurement requirements, validate license usage, and establish a mutually agreed timeline. I track quote delivery, approvals, purchase orders, and order-form completion in the CRM, escalating blockers promptly. Regular internal and customer follow-up helps prevent last-minute surprises.

How do you approach a customer whose license usage does not match their contracted volume?

I would analyze the usage data to understand whether the account is over- or under-utilizing licenses and verify the data with the customer. For overuse, I would explain true-up requirements and connect additional licenses to the customer’s operational needs. For underuse, I would explore adoption barriers and partner with Customer Success to improve realized value while finding an appropriate renewal path.

Describe how you would collaborate with an Account Executive and Customer Success Manager on a renewal strategy.

I would bring renewal dates, commercial history, usage data, and procurement status, while the Account Executive contributes account strategy and the Customer Success Manager provides adoption and relationship context. Together, we would identify risks, expansion opportunities, stakeholder roles, and clear owners for each action. I would maintain a shared plan and communicate progress consistently.

How do you handle pricing or contract objections during a renewal conversation?

I listen carefully to identify whether the concern is budget, value, timing, or process-related, then acknowledge it and ask targeted questions. I connect the solution to documented outcomes and work within approved commercial guardrails to develop viable options. If an exception is needed, I coordinate quickly with the appropriate internal teams while keeping the customer informed.

Opportunity details

About this role.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

Associate Renewals Manager Responsibilities

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals adminstration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Associate Renewals Manager Requirements

Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
You share our values, and work in accordance with those values.

How GitLab Supports Full-Time Employees

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.