Account Executive, Flex

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Job function
Job type
Full Time,
Job posted
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22 Oct 2023

About Twilio

Build the future of communications.

5.0 Rated

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a hardworking Account executive, with high-energy, passion and initiative for new business acquisition in our Flex team. This is a role focused on both proactive cultivation of new business as well as growing existing customer accounts for our customer engagement solution. You have mastered complex solution and consultative selling, working proactively and collaboratively with other sales teams & channel partners/system integrators within accounts to drive incremental growth. You will be responsible for creating demand, building a qualified opportunity pipeline, forecasting and closing bookings as per your assigned plan. You will be responsible for applying a thorough understanding of our products, sales methodology, processes, and prospecting techniques while helping our clients transform their business.


In this role, you’ll:

  • Proactively, identify, qualify and close a sales pipeline
  • Strategically prospect into CXOs, business /tech line managers and end users.
  • Build strong and effective relationships, resulting in growth opportunities
  • Lead Flex opportunities for your assigned territory and be responsible for maintaining and driving new revenue while maintaining the highest levels of customer satisfaction.
  • Develop and execute successful sales in partnership with Sales Engineers, Sales Development Representatives, Professional Services and Partner teams.
  • Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual prospecting in the assigned territory/vertical.
  • Drive sales campaigns in the territory/vertical to create opportunities and long term revenue growth.
  • Overachieve on annual sales quota targets.
  • Collaborate with Twilio colleagues to optimize share of wallet based on customer need.
  • Evangelize and be a Flex spokesperson internally and externally, and display the radical transformation of the contact center solution market.
  • Balance competing priorities and manage multiple projects/deals at the same time.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • At least 4 years of sales experience in SaaS
  • Ability to articulate the business value of complex enterprise technology
  • Demonstrated ability to open new accounts and run a complex sales process
  • A proven track record of overachievement and hitting sales targets
  • Skilled in building business champions
  • Previous experience selling cloud based enterprise solutions, Contact Center, CX, CRM or Field Service solution space.
  • Proven experience communicating, negotiating, and closing with executives and stakeholders
  • Strategic solution selling approach and hunter mentality
  • Responsibilities will span from driving the sales process from internal leads to qualifying new prospects and managing deals to closure.
  • Ability to travel where and when as necessary to support your team’s success
  • Fluent in English and German


  • Experience working with customers going through digital transformation journeys and migrations to the cloud
  • Previous Sales Methodology experience (MEDDPICC or similar)
  • Previous contact center knowledge is a plus


  • This role will be remote and based in Germany.
  • Minimum 15% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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What position is Twilio hiring for?

Twilio is hiring a remote Account Executive, Flex from

What type of employment does Twilio offer?

This is a Full Time role.