I am a professional with experience across digital management, data analysis, customer service, and communication strategy.
I have worked on end-to-end digital initiatives, combining content creation, channel optimization, and workflow planning to improve visibility, engagement, and delivery efficiency.
My background includes analyzing qualitative and quantitative data to support decision-making, identify improvement opportunities, and strengthen service performance.
I have also managed social media campaigns, SEO-oriented content, landing pages, and cross-functional collaboration using modern productivity and analytics tools.
Earlier in my career, I developed strong customer support and operations skills by handling complex inquiries, technical issues, payment cases, and booking-related processes across multiple platforms.
I am comfortable working in fast-paced environments where organization, communication, and data-driven thinking are essential, and I value roles that combine strategy, execution, and continuous improvement.
Develops communication strategies, content creation, and digital channel optimization for brands and independent projects. Analyzes commercial metrics and qualitative and quantitative data to improve visibility, engagement, and market positioning. Plans independent workflows and uses task management tools to optimize delivery timelines and resource allocation.
Analyzed qualitative and quantitative data to optimize public service management and support data-driven decision-making. Identified improvement opportunities in service delivery and proposed scalable solutions. Managed and tracked support tickets in Qualtrics to improve case resolution and user satisfaction. Optimized operational processes through information analysis.
Led digital community management and social media campaigns across Facebook, Instagram, TikTok, and LinkedIn. Planned and executed digital strategies using Trello, Asana, Slack, and Notion. Analyzed campaign performance with Google Analytics and Facebook Insights. Created SEO-optimized content in Canva and implemented landing pages in WordPress.
Managed complex inquiries and complaints through support tickets in Zendesk and Centrix, providing assistance in Spanish, English, and Portuguese. Tested, replicated, and escalated technical bugs to engineering teams. Supported web platform troubleshooting, maintained CRM data, and handled payment disputes and e-commerce gateway issues involving PayPal and Mercado Pago.
Provided multichannel support for hotel bookings and inquiries via phone, email, and chat. Managed room inventory and pricing strategies through Jira to optimize occupancy rates and profitability.
This professional hasn’t added portfolio projects yet.
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