Professor of Dark Arts

Remote from: Germany
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Education & E-learning
Employment type: Full Time,
Job posted: 22 May 2026
Apply before: 22 Jun 2026
Experience level: Midweight
Views / Applies: 27 / 7

Build skills with courses, certificates, and degrees online from world-class universities and companies.

E-learning
2012

AI Summary

Coursera is seeking an experienced online community builder to engage and develop its learner community. The role involves developing community strategy, moderating interactions, fostering peer connections, and analyzing community metrics. The ideal candidate has 3+ years of experience managing large, global online communities in a fast-growing tech or education company. This position supports Coursera's mission to provide universal access to world-class learning through peer-to-peer support. The role offers flexibility to work from home, a Coursera hub, or a co-working space.

Job Complexity

Easy Hard

AI Insight The role requires 3+ years of experience and a mix of strategic, analytical, and interpersonal skills, but is not highly specialized or technical, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The job listing does not specify a salary range. For a Community Manager role in the US edtech industry, the typical salary ranges from $70,000 to $130,000 annually, with a median around $95,000. The actual offer may vary based on location, experience, and company equity.

Key Skills

Community Management Online Engagement Moderation Data Analysis Content Strategy Customer Success Edtech Peer Learning Social Media Salesforce

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Professor of Dark Arts role at Coursera. With over 3 years of experience building and managing large, global online communities in the edtech sector, I have a proven track record of fostering engagement and driving growth. At my previous company, I developed community strategies that increased active participation by 40% and implemented data-driven improvements to enhance user satisfaction.

I am particularly drawn to Coursera's mission of providing universal access to world-class learning. My background in creating supportive peer-to-peer environments aligns perfectly with your need for an empathetic leader who can nurture community connections. I am skilled in using analytics to track community health and identify trends, and I have experience coordinating moderators to maintain a vibrant space.

I thrive in fast-paced, ambiguous environments and am eager to bring my creativity and interpersonal skills to Coursera. Thank you for considering my application. I look forward to the possibility of contributing to your team.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with building and managing large online communities? What strategies did you use to grow engagement?

In my previous role at an edtech company, I managed a community of over 100,000 learners. I implemented a tiered recognition program for active members, hosted weekly themed discussions, and used data to identify popular topics. Engagement increased by 30% in six months.

How do you handle conflict or negative interactions within a community? Provide an example.

I believe in proactive moderation and clear guidelines. Once, a heated debate arose over course content. I privately messaged both parties, reminded them of our code of conduct, and facilitated a constructive discussion. The issue was resolved amicably, and both members remained active.

What metrics do you consider most important for measuring community health?

Key metrics include active users, retention rate, response time, and sentiment analysis. I also track the number of peer-to-peer interactions and content generated. These help gauge engagement and value.

Describe a time you used data to improve a community program or feature.

I noticed a drop in weekly participation. Analyzing data showed that posts with questions received more comments. I launched a 'Question of the Week' initiative, which boosted engagement by 25%.

How would you foster connections between community members to encourage peer support?

I would create sub-groups based on interests or courses, host virtual meetups, and highlight member contributions. Also, I'd implement a mentorship program where experienced members guide newcomers.

About Coursera

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog.

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 205 million registered learners as of March 31, 2026. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees.
Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team and let you choose the best way you work, whether it’s from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview:

The Community team supports Coursera’s mission by fostering peer to peer connections, enabling community members to support each other and encouraging generation of resources and content.

We are looking for an experienced online community builder to engage and develop our learner community. Our ideal candidate is an empathetic leader and fantastic communicator who thrives on interaction with people. We are looking for a proven operator, with strong analytical, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a growth company.

Responsibilities:

Develop and refine the strategy to ensure the community grows and provides value to learners and to Coursera.
Understand and prioritize community needs and collaborate with Product and Marketing to drive awareness of and engagement with the community.
Engage with and moderate the community to build strong relationships and maintain a healthy, vibrant and interactive space at scale.
Foster connections between community members and encourage them to support and guide one another. Nurture active members and encourage them to take a leadership role in supporting other learners in the community.
Identify, track, and report key community activity, impact and health metrics. Use data to identify community trends and issues and identify improvements.
Coordinate the Community Moderators and manage the operations and processes associated with the community and find ways to improve and streamline them.

Basic Qualifications

3+ years experience building and managing large, global online communities in a fast-growing technology or education company
Experience in building community for education or focused on generating content
Experience building a community on Salesforce Service Cloud

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To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected].

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