Deal Desk Associate

What this job can offer you

• The opportunity to build your career in Deal Desk and Revenue Operations at a fast-growing, global SaaS company
• Hands-on experience across the full quote-to-cash process, working closely with a high-performing Deal Desk team
• A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake
• Exposure to cross-functional collaboration with Sales, Finance, and Operations stakeholders across time zones
• A clear path to grow: this role starts operational, but the operational work is the foundation, not the ceiling. A strong performer with genuine commercial curiosity can grow toward a Deal Desk Specialist over tim

What you bring

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role
• Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred
• Basic understanding of Quote-to-Cash processes and order management principles
• A genuine interest in the commercial side — you don’t need to know it all yet (this is an entry-level role), but you’re curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you’re motivated to grow in that direction over time.
• A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working
• Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods
• Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End
• Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities
• Demonstrates strong automation and AI capabilities
• Writes and speaks fluent English
• It’s not required to have experience working remotely, but considered a plus

Key Responsibilities 

In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role.

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
• Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
• Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries
• Maintain accurate Salesforce account and order records throughout the deal lifecycle
• Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
• Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input
• Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
• Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

Practicals

• You’ll report to: Senior Manager, Deal Strategy & Operations

• Team: Revenue Operations — Sales Operations

• Location: This role bridges the EMEA and AMER working days, and the willingness to work a split day is a firm, non-negotiable requirement. We welcome two profiles:

  • EMEA-based (Europe or Africa): the specific time zone matters less than the willingness to work from around midday through the evening on most days, covering the back half of the EMEA day into the start of the AMER day.
  • AMER-based (UTC−3, e.g. Argentina): willing to start early — around 07:00 local — to overlap the back half of the EMEA day and work through the AMER morning.

  In both cases the balance shifts further toward AMER around End of Month and End of Quarter. Some flexibility can be discussed, but the split-day coverage itself is a firm condition of the role.

• Start date: As soon as possible

Application process

Roughly 6 hours across 3 weeks

1. Interview with recruiter — 30 min
2. Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min
3. Interview with team member — 30 min
4. (async) Deal Desk case study
5. Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min
6. Bar raiser interview — 30 min
7. Prior employment verification check 

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