About this role.
This is a Senior Travel Consultant role at BCD Travel, requiring fluency in German and advanced Amadeus GDS skills. The position is remote or hybrid in several European countries, with 50% in-office in Warsaw or 1 day/week in Kraków. You will handle travel reservations, advise clients on policies and regulations, and seek process improvements. The role demands extensive travel agency experience and strong communication in English, French, and Spanish. BCD offers flexible work, growth opportunities, and generous benefits.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my interest in the Senior Travel Consultant position at BCD Travel. With over five years of experience in corporate travel and advanced proficiency in Amadeus GDS, I am confident in my ability to deliver exceptional service and optimize travel programs for your clients.
My fluency in German, English, French, and Spanish allows me to communicate effectively with diverse clients, ensuring compliance with policies and regulations. I have a proven track record of reducing costs and improving traveler satisfaction through strategic consultations and process improvements.
I am excited about the opportunity to join BCD's global team and contribute to its commitment to sustainability and innovation. Thank you for considering my application.
Sincerely, [Your Name]
Sample interview questions
I would explain the policy rationale and offer alternatives that are compliant, such as preferred vendors or negotiated rates. If the client insists, I would escalate to their manager or document the exception.
I have used Amadeus daily for flight, hotel, and car bookings, including multi-city itineraries, complex fare rules, and group bookings. I efficiently use queues, profiles, and fare notes to ensure accuracy.
I subscribe to industry newsletters, attend webinars, and check official government websites regularly. I also participate in internal training sessions and share updates with the team.
At my previous job, I noticed many clients booking non-refundable fares that incurred change fees. I proposed a training session on flexible fare options, reducing change fees by 20% and improving traveler satisfaction.
Yes, I am a native German speaker and have worked with German corporate clients for three years. I am comfortable discussing complex itineraries, fare rules, and policy details in German.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Senior Travel Agent (Remote/Hybrid)
Full time, Warsaw (Poland), Krakow (Poland), Warsaw (Poland), (Paris) France, Belgium, Germany, Netherlands
If you live in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you work in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!
As a Senior Travel Agent, you will
- Search and confirm travel reservations for the customer
- Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
- Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
- Extensive Travel Agent experience
- Working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills in GDS Amadeus
- Strong verbal and written communication skills in English, French, and Spanish
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- France: 25,000-35,000 EUR
- Poland: 84,000 – 96,000 PLN
- Belgium: 43,000 – 57,000 EUR
- Germany: 34,000 – 52,000 EUR
- Netherlands: 34,000 – 50,000
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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