Compensation Program Specialist, Contingent Workforce

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope:

• Support the Upwork compensation team as well as managing and maintaining the global rate cards for all internal hybrid worker engagements.
• Working closely with various departments to ensure that Upwork is competitive, compliant, and reflective of the current market trends.
• Own all contingent workforce rate program compliance management including the creation and implementation of policy documentation, training, and communication for our rate strategy
• Analyze market trends data and provide recommendations to improve the compensation and overall rate strategies.
• Develop and maintain a comprehensive understanding of the organization’s compensation and contingent workforce rates structure
• Act as an operational resource for the day-to-day administrative activities for the Hybrid Workforce program and Compensation team. Maintain internal systems and ensure data is accurate and up to date.
• Develop and maintain relationships with key stakeholders to ensure that the compensation and rate strategies are aligned with business objectives.
• Monitor and track changes, communicating updates to relevant stakeholders
• Provide training and support to internal teams.
• Ensure all documentation is accurate and up-to-date
• Support job family architecture work.
• Work with vendors to ensure our standard procedures are embedded into our daily practices.
• Drive performance optimization and continuous evaluations of our programs
• Proactively identify and communicate opportunities for continuous improvement, issues, and risks to leadership.
• Collaborate with key cross-functional teams including but not limited to Hybrid Worker Solutions Compliance, Vendor Management Services, Analytics teams, Upwork Engagement Managers, HRIS, HRBPs etc.
• Develop positive working relationships and streamline communication between various Upwork departments, freelancers, and external vendors.

Must Haves (Required Skills):

• Strong experience in managing engagement compensation structure for contingent worker programs.
• Strong analytical, problem-solving, interpersonal, planning, organizational, and project management skills
• Passion for process management and customer service is a must
• Excellent written and verbal communication skills. Must possess a high level of business acumen and a professional communication style
• The ability to work with fast-moving teams
• International HR experience a plus
• Prior MSP and/or VMS experience is a plus! (not a requirement)

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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