Description:
I need to give some constructive feedback to a remote colleague, but our primary communication is Slack/email. I’m worried about it coming across as overly critical or harsh without the nuance of tone and body language. What are some strategies for delivering written feedback effectively and kindly?
4 Answers
If possible, try to do it over a quick video call instead of purely text. So much nuance is lost otherwise. If it MUST be text, use the 'sandwich method' (positive, constructive point, positive/encouragement). Be specific about the behavior or work, not the person. Focus on shared goals: 'To help us achieve X, perhaps we could try Y for this part?'
Use emojis thoughtfully to convey tone, but don't overdo it. A simple smiley can soften a message. Phrasing like 'I was wondering if...' or 'My suggestion would be...' sounds less demanding than 'You need to...'. Also, always offer to discuss it further if they have questions. Make it a two-way street.
When giving feedback over text, try imagining how you’d say it if you were chatting casually in person. Keep your language simple and conversational, like you’re brainstorming together, not pointing fingers. Instead of framing feedback as a fix-it list, invite collaboration: “What do you think about trying this approach?” This way it feels less like criticism and more like teamwork. Also, don’t shy away from acknowledging their efforts upfront—it sets a friendly tone without the need for the classic sandwich method that can feel fake sometimes. If the issue is tricky, breaking your feedback into smaller messages over time can make it easier to digest rather than dropping everything all at once.
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