Account Manager

I am a bilingual account management and finance operations professional with more than 5 years of experience supporting U.S.-market clients. I specialize in client retention, billing resolution, and cross-functional coordination in fast-paced international environments.

My background includes managing high-volume accounts, resolving discrepancies, and maintaining strong client satisfaction through proactive communication and reliable follow-through. I have worked extensively with CRM platforms such as Salesforce and Zendesk, and I am comfortable navigating operational workflows that require accuracy and attention to detail.

I have a strong track record in B2B client relations, revenue retention, and identifying upsell and cross-sell opportunities. I enjoy building trusted relationships with stakeholders and helping teams align around practical solutions that improve both client experience and business outcomes.

In my recent roles, I have served as a primary point of contact for clients, merchants, and internal teams, ensuring smooth account operations and timely issue resolution. I am known for being organized, analytical, and calm under pressure, especially when handling complex billing or service-related concerns.

I bring a digital-first mindset and a collaborative approach to work. I value data-driven decision-making, clear communication, and continuous improvement, and I am always looking for ways to increase efficiency and strengthen client partnerships.

I hold a Bachelor’s degree in Business Administration and an EF SET C1 Advanced English certification. I am fluent in Spanish and English, and I am open to opportunities where I can contribute my experience in account management, financial operations, and client success.