Key Account Manager, Americas

Remote from: USA
Salary, yearly, USD: 80,000 - 110,000
Department: Business Development
Employment type: Full Time,
Job posted: 26 May 2026
Apply before: 26 Jun 2026
Experience level: Midweight
Views / Applies: 26 / 5

To provide the best travel experience for our customers.

Leisure, Travel & Tourism
1999

AI Summary

This Key Account Manager role at Trip.com Group involves managing and expanding partnerships with major hotel chains in the Americas. The position requires end-to-end ownership of account management, strategic planning, and stakeholder coordination. The ideal candidate has over 5 years of experience in business development or account management within the travel industry. This remote, hybrid role based in Los Angeles offers a salary range of $80,000 to $110,000 per year. Success in this role demands strong negotiation, communication, and strategic thinking skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing complex relationships with C-level executives and coordinating across internal teams, which demands high strategic and interpersonal skills.

Salary Analysis

AI Insight The offered salary range of $80,000-$110,000 is competitive for a Key Account Manager role in the travel industry, aligning with the US market median of $95,000. The lower end may be suitable for candidates with less experience, while the upper end is attractive for seasoned professionals.

Key Skills

Key Account Management Business Development Strategic Planning Negotiation Stakeholder Management Revenue Management Hospitality Industry Cross-functional Collaboration Data Analysis Communication

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Key Account Manager, Americas position at Trip.com Group. With over 5 years of experience in business development and strategic account management within the online travel industry, I have a proven track record of driving revenue growth and building lasting partnerships with major hotel chains.

In my previous role, I successfully managed key accounts, optimized performance through data-driven strategies, and collaborated cross-functionally to achieve mutual goals. My strong negotiation and communication skills have enabled me to effectively engage with C-level executives and internal stakeholders alike.

I am particularly drawn to Trip.com Group's global reach and commitment to delivering exceptional travel experiences. I am confident that my expertise in account management and my proactive, results-oriented approach would make me a valuable asset to your team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Trip.com's continued success.

Sincerely,
[Your Name]

Possible Interview Questions

Describe your experience managing key accounts in the travel or hospitality industry. What strategies did you use to grow revenue?

In my previous role, I managed a portfolio of 10 major hotel chains. I developed strategic account plans focusing on expanding inventory and optimizing pricing. By conducting quarterly business reviews and leveraging data analytics, I identified growth opportunities and increased revenue by 20% year-over-year.

How do you handle negotiations with C-level executives? Can you provide an example?

I prepare thoroughly by understanding their business objectives and pain points. For instance, I negotiated a partnership agreement with a hotel chain's VP of Sales by presenting data on customer demand and potential revenue. I emphasized mutual benefits and flexible terms, resulting in a 15% increase in available inventory.

Describe a time you had to coordinate across multiple internal teams to achieve an account's expectations. How did you ensure alignment?

I led a project to improve a chain's booking conversion rate. I coordinated with product, marketing, and customer service teams. I set up weekly cross-functional meetings, shared performance dashboards, and established clear KPIs. This collaboration led to a 10% improvement in conversion within three months.

How do you stay updated on industry trends and competitor activities? How do you apply this knowledge?

I regularly read industry publications like PhocusWire and attend webinars. I also monitor competitor pricing and promotions. I apply this by proposing innovative marketing campaigns or rate adjustments to stay competitive. For example, I identified a trend in last-minute bookings and launched a flash sale that increased bookings by 30%.

This role requires a proactive and ownership-driven mindset. Can you give an example of a project you initiated that had a positive impact?

I noticed our team lacked a systematic approach to account performance tracking. I initiated the development of a customized dashboard using Excel and Tableau, automating data collection and reporting. This reduced manual work by 50% and provided real-time insights, leading to faster decision-making and a 12% increase in account productivity.

General information

Name

Key Account Manager, Americas

Location

Remote, Los Angeles

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Development

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Location: Los Angeles, CA

Workplace Type: Hybrid

About the Position

As the Market Manager for chains hotels, you are joining one of the most dynamic teams at the Americas team of Trip.com Group. You will be responsible for managing and expanding the partnership and the relationships with major hotel chain partners within the Americas region. To succeed in this role, you will need to demonstrate advanced communication skills to manage different levels of stakeholders internally at Trip.com and within our partner organizations. You will rely on your excellent interpersonal skills and previously demonstrated stakeholder management capabilities. You have the proven ability to execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.

In this role, you will get to

Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners’ strategy and objectives, and help to grow the revenue
Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs
Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers
Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally
Conduct data research & analysis, and routine performance review meetings with VP, SVP, and C-level in hotel chain teams in different geographical areas to make sure the result in a positive financial contribution
Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners
Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology
Other assigned tasks based on business need

What you will need to succeed

Over 5 years of expertise in business development, strategic account management, revenue/yield management in the online travel or hospitality industry
Fluent in English
Valid working permit/visa in the US (no sponsorship)
Bachelor’s or Master’s degree in a related field
Very proactive and strong sense of ownership
Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
Strong strategical thinking skills, proactive, creative, innovative, and able to drive and manage change
Ability to demonstrate professional presentation
Strong business knowledge of the hotel chain industry and connectivity knowledge
Team player with a driven “get it done” attitude
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Willing to travel based on business needs

What We Provide

Medical, Dental, and Vision plans
401(k) and company match
Public Holidays
Sick Leave
Paid Time Off

Pay Transparency

The annual total pay range for Key Account Manager roles is $80,000 – $110,000 (base salary and variable incentive included). The range top could be higher if the performance is above target. With employees’ ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate’s qualifications, skills, competencies, experiences, and location will be considered. Pay ranges may be modified in the future.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

Apply now >