Customer Growth Manager

Remote from: LATAM
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Business Development
Employment type: Full Time,
Job posted: 26 May 2026
Apply before: 26 Jun 2026
Experience level: Midweight
Views / Applies: 21 / 7

About company

About Cloudbeds

One easy-to-use hospitality management suite that simplifies the working lives of hoteliers and hosts.

Hospital & Health Care
2012

Actively Hiring

AI Summary

Cloudbeds is seeking a Customer Growth Manager to drive upselling and cross-selling to existing customers in the hospitality tech space. The role involves building and managing a customer pipeline, exceeding revenue targets, and collaborating with internal teams. Ideal candidates have a proven sales track record, hospitality industry knowledge, and fluency in English and Spanish. This remote position offers the opportunity to work with a global team transforming hospitality technology.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a proven sales track record, ability to exceed ambitious targets, and deep hospitality industry knowledge, making it challenging.

Salary Analysis

AI Insight The offered salary is not specified, but the market range for Customer Growth Managers in the US is $70k-$130k, with a median of $95k. This role likely offers competitive compensation given the company's growth stage.

Key Skills

Upselling Cross-selling Sales pipeline management Hospitality tech Account management Salesforce Customer relationship management Product demonstrations Negotiation Bilingual (English/Spanish)

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Growth Manager position at Cloudbeds. With a proven track record in sales and account expansion within the hospitality tech space, I am confident in my ability to drive upselling and cross-selling initiatives. My experience includes building strong client relationships, exceeding revenue targets, and collaborating with cross-functional teams.

I am particularly drawn to Cloudbeds' innovative platform and global remote culture. My fluency in English and Spanish, coupled with my hospitality operations background, positions me to effectively engage with diverse customers. I am eager to contribute to your mission of transforming hospitality through technology.

Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your team.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe a time you successfully upsold a product to an existing customer? What was your approach?

In my previous role, I identified a customer using only our basic PMS who could benefit from our channel manager. I analyzed their booking data, demonstrated how the channel manager could increase direct bookings, and provided a tailored proposal. The customer agreed, resulting in a 20% revenue increase.

How do you prioritize which customers to target for upselling?

I prioritize based on customer usage data, contract renewal dates, and business needs. I segment accounts by potential revenue impact and engagement level, then focus on those with high growth potential and strong relationships.

How do you handle objections from customers who are hesitant to purchase additional products?

I listen to their concerns, empathize, and then reframe the conversation around ROI. I provide case studies and data showing how the additional product solved similar challenges. I also offer a trial period to reduce risk.

Describe your experience with Salesforce and how you use it to manage your pipeline.

I use Salesforce daily to track leads, opportunities, and customer interactions. I set up automated tasks for follow-ups, create dashboards to monitor pipeline health, and use reports to analyze conversion rates. This ensures no opportunity falls through the cracks.

How do you stay updated on hospitality industry trends?

I subscribe to industry publications like Hotel Tech Report and attend webinars. I also participate in LinkedIn groups and network with peers. Recently, I completed a course on AI in hospitality to understand emerging technologies.

What Makes Us Unique

At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 but we’re just getting started.

How You’ll Make an Impact:

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.

What You Bring to the Team:

Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
Develop and maintain strong relationships with key stakeholders and decision-makers.
Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer’s specific needs.
Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

What Sets You Up for Success:

Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
Experience and/or education in hospitality operations.
Strong understanding of hospitality industry trends and challenges.
Ability to build and maintain long-term relationships with clients.
Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Self-motivated and goal-oriented, with a relentless drive to exceed targets.
Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
Willingness to travel as required ( < 10% )

Bonus Skills to Stand Out:

Demonstrable success in selling PMS or other hotel tech software.
Languages: English and Spanish fluency REQUIRED. Portuguese is a bonus!

#LI-AC2

What to Expect – Your Journey with Us

Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards to Check Out!

Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice(2024)
Deloitte Technology Fast 500 (2024)

Discover our Benefits:

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays – enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome – A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE

Apply now >