Graduate Programme – Philippines / India

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Business Development
Employment type: Full Time,
Job posted: 15 Jun 2026
Apply before: 15 Jul 2026
Experience level: Entry-Level
Junior
Views / Applies: 48 / 8

About company

About PriceLabs

Automate data-driven pricing

Hospitality
2014

Actively Hiring

AI Summary

This is a graduate programme position at PriceLabs, a revenue management solution for the short-term rental industry. The role involves first-line customer support, including troubleshooting, product walkthroughs, and resolving issues via email, phone, and video calls. Ideal candidates have empathy, curiosity, strong analytical skills, and a minimum math score of 85% in 10th grade. The position is remote, with shifts for Philippines (4:30 AM-1:00 PM) or India (6:00 PM-2:30 AM). This entry-level role offers growth opportunities into sales, marketing, or data science departments.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is a graduate programme requiring strong analytical skills but no prior experience, making it moderately easy; the math prerequisite adds a slight challenge.

Salary Analysis

AI Insight The salary is not specified in the listing, so we estimate based on US market rates for entry-level B2B SaaS customer support roles. The median of $50,000 is typical for such positions, though actual compensation in Philippines/India may vary significantly due to local market conditions.

Key Skills

Customer Support Analytical Skills Problem-Solving Communication Empathy B2B SaaS Revenue Management Remote Work Math Proficiency Troubleshooting

Cover Letter Sample

I am writing to express my strong interest in the Graduate Programme at PriceLabs. With my background in analytical problem-solving and a passion for customer success, I am eager to contribute to your industry-leading revenue management platform.

My strong math foundation and curiosity drive me to dig deep into issues and find effective solutions. I am confident that my communication skills and empathy will allow me to excel in supporting customers and setting new standards for service.

I am particularly drawn to PriceLabs' remote-first culture and global team. The opportunity to grow within the company into roles like sales or marketing aligns perfectly with my career aspirations.

I look forward to the possibility of bringing my analytical mindset and dedication to PriceLabs. Thank you for considering my application.

Possible Interview Questions

How would you handle a frustrated customer who is experiencing a technical issue with our pricing tool?

I would first listen actively and empathize with the customer's frustration. Then, I would ask clarifying questions to understand the issue, troubleshoot step-by-step, and provide a clear solution. If I cannot resolve it immediately, I would set expectations and follow up promptly.

Describe a time you used your analytical skills to solve a complex problem. What was the outcome?

In my math class, I had to analyze data trends to predict outcomes. I used statistical methods to identify patterns, which helped me present a solution that improved our project's accuracy by 15%. This experience taught me the value of data-driven decisions.

Why do you want to work in B2B SaaS specifically, and what do you know about PriceLabs?

I am excited by the fast-paced nature of B2B SaaS and the opportunity to directly impact business outcomes. PriceLabs stands out because it helps thousands of customers optimize their revenue with advanced tools, and I admire its customer-centric culture and global reach.

This role requires working in shifts, including early mornings or late nights. How will you manage your work-life balance?

I understand the shift timings and am comfortable with a non-traditional schedule. I plan to establish a consistent routine, prioritize sleep, and set boundaries to ensure I have time for personal activities. I am adaptable and committed to meeting the role's requirements.

How do you stay organized when handling multiple customer inquiries at once?

I prioritize tasks based on urgency and impact, use tools like ticketing systems and calendars, and maintain clear notes. I also communicate with customers about expected response times and regularly review my workload to adjust priorities as needed.

Note: This role is for individuals who reside in and have full work authorisation for the Philippines and India

About the Role:

In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs’ customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you’re looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science etc.), eventually.

Shift Timings (any five (5) days of the week):

Philippines: This role would include working from 4:30 a.m. PH time to 1:00 p.m. PH time.
India: This role would include working from 6:00 p.m. IST to 2:30 a.m. IST.
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthrough and providing resolutions to customers’ queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers

About You:

Empathy, and patience.
Curiosity and a problem-solving mindset.
Strong analytical background – our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills
Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.

How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don’t find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to;

600K+ listings
160+ integrations
300+ globally remote team
70K+ customers worldwide
40% diversity

Industry awards won:

SaasBoomi 2021
The Shortyz 2020
The Shortyz 2023
STRive Awards 2025
STRive Awards 2026

We continue to grow exponentially, backed by a strong team to take us to the next level.

Why join PriceLabs?

Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
We are a remote-first organisation and accept work from home as the norm.

PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.

Apply now >