Senior Revenue Operations Analyst

Remote from: USA
Salary, yearly, USD: 120,000 - 154,000
Department: Business Development
Employment type: Full Time,
Job posted: 16 Jun 2026
Apply before: 16 Jul 2026
Experience level: Senior
Views / Applies: 16 / 2

We humanize the customer experience with AI that helps businesses engage, qualify, and close more customers.

Computer Software
2007

AI Summary

This Senior Revenue Operations Analyst role at Conversica is a high-autonomy individual contributor position focused on maintaining and evolving GTM systems, primarily Salesforce and CPQ. You will own the Revenue Operations dashboard, support executive reporting, and partner with Sales, Deal Desk, and Billing to streamline processes. The ideal candidate has 5-7+ years of RevOps experience, Salesforce Admin certification, and strong analytical skills. This remote role offers the opportunity to work closely with the CFO and CRO, driving data-driven decisions and operational excellence. Conversica is a profitable AI company entering a growth phase, providing significant impact and ownership.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires deep technical expertise in Salesforce/CPQ, strategic thinking to improve systems, and cross-functional partnership with executives, making it challenging yet manageable for an experienced professional.

Salary Analysis

AI Insight The offered salary range of $120,000-$154,000 is competitive for a senior Revenue Operations Analyst in the US market, aligning well with typical ranges for experienced professionals with Salesforce and CPQ skills. The median of $137,000 is slightly above the market median for similar roles, reflecting the high autonomy and impact expected.

Key Skills

Revenue Operations Salesforce Administration Salesforce CPQ B2B SaaS Data Analysis Executive Reporting GTM Systems Dashboarding Process Improvement Cross-Functional Collaboration

Cover Letter Sample

I am excited to apply for the Senior Revenue Operations Analyst position at Conversica. With over 6 years of experience in Revenue Operations and Salesforce administration within B2B SaaS environments, I have honed the technical and strategic skills needed to drive GTM efficiency and executive-level reporting. My expertise includes managing Salesforce CPQ configurations, building dynamic dashboards, and partnering cross-functionally to optimize quote-to-cash processes.

In my current role, I serve as the primary Salesforce admin and lead reporting for our CRO and CFO, delivering insights on pipeline, bookings, and churn that directly influence business strategy. I am particularly drawn to Conversica’s focus on AI-powered customer engagement and the opportunity to work in a lean, high-impact team where individual contributions drive visible results.

I thrive in autonomous environments and am passionate about improving data integrity and system performance. I look forward to the possibility of contributing to Conversica’s growth and operational excellence. Thank you for considering my application.

Possible Interview Questions

Can you walk us through a time you identified a critical issue in Salesforce or CPQ and implemented a solution? What was the impact?

In my previous role, I noticed that our quote-to-cash process had a high error rate due to manual data entry. I led a project to automate quote generation using CPQ, reducing errors by 30% and cutting processing time in half. The impact was faster deal closures and improved billing accuracy.

How do you prioritize and manage requests from multiple stakeholders like Sales, Finance, and CS for GTM system changes?

I use a ticketing system to log all requests and categorize them by urgency and impact. I hold weekly prioritization meetings with key stakeholders to align on business needs. For urgent issues, I provide quick workarounds while planning long-term fixes. This ensures transparency and that critical path items are addressed first.

Describe your experience building executive-facing dashboards. What metrics do you consider most important for a CRO or CFO?

I have built dashboards in Salesforce and Tableau that track pipeline velocity, win rates, churn, net ARR, and revenue forecasts. For executives, I focus on leading indicators like pipeline coverage ratio and lagging indicators like bookings vs. quota. I ensure dashboards are interactive and highlight trends and anomalies.

How do you maintain data integrity across GTM systems, and what steps do you take to prevent data quality issues?

I implement validation rules, duplicate management, and regular data audits. I also create documentation and training for users on proper data entry. For critical fields, I set up automated alerts for inconsistencies. I believe a proactive approach, combined with user education, is key to maintaining high data quality.

This role requires strong partnership with Deal Desk and Billing. Can you give an example of how you collaborated with these teams to improve the quote-to-cash process?

I worked closely with Deal Desk to standardize quote templates and approval workflows, reducing approval cycle time by 40%. With Billing, I automated the handoff from CPQ to NetSuite, eliminating manual entry errors. This partnership ensured a seamless experience from quote to revenue recognition.

We’re looking for a self-driven and strategic Senior Revenue Operations Analyst to join our lean but high-impact Revenue Operations team. This role is essential in maintaining and evolving our GTM systems and reporting infrastructure, supporting day-to-day sales operations, and driving cross-functional visibility into our pipeline, bookings, churn, and revenue performance.

This is a high-autonomy IC role that requires strong Salesforce/CPQ technical skills, a deep understanding of B2B SaaS GTM workflows, and a strong partnership mindset. You’ll report to the CFO and partner closely with Sales, Deal Desk, and Billing—serving as the internal systems owner for Salesforce and related GTM tools.

Key Responsibilities

Act as the primary Salesforce and CPQ admin, executing system changes, implementing configuration updates, and maintaining documentation
Own and evolve the Revenue Operations dashboard, surfacing key insights to Sales and Executive teams around pipeline, bookings, churn, and net ARR performance
Support the weekly Revenue Growth Call through reporting, dashboard maintenance, data analysis, and preparation of recurring business metrics.
Build and maintain recurring and ad-hoc reports for the CFO and CRO, including ARR forecasts and performance summaries like those used in board and FP&A presentations
Partner with our Senior Deal Desk Specialist to: Streamline quote processing and CPQ configurations, improve quote templates, DocuSign formatting, and sales order accuracy, and ensure end-to-end data consistency from quote to billing to revenue recognition
Intake and triage GTM systems-related requests across the Sales, CS, and Finance orgs
Identify and resolve Salesforce/CPQ issues and lead continuous improvement initiatives, including error reduction, automation, and documentation
Support upcoming CPQ upgrade or system transition planning and implementation
Maintain high standards of data integrity across all GTM systems

Qualifications

5–7+ years of experience in Revenue Operations, Sales Systems, or Salesforce administration in a B2B SaaS environment
Salesforce Admin Certification required; Salesforce App Builder or CPQ Specialist certification a plus
Experience with Salesforce CPQ, quoting workflows, and revenue operations processes.
Demonstrated experience supporting executive stakeholders and partnering cross-functionally
Experience with GTM tool stack (e.g., ZoomInfo, Marketo, Zendesk, RingLead)
Proven ability to work independently and take ownership of technical execution
Strong analytical and reporting skills, including experience managing executive-facing dashboards and ARR reports
Excellent verbal and written communication skills, with the ability to translate complex data into actionable insights
Bonus: Exposure to backend development (e.g., Apex), workflow automation, or scripting for Salesforce configuration

Why Join Conversica?

Conversica is entering an exciting new phase of growth and innovation. As a profitable company with a strong foundation in AI-powered customer engagement, we’re investing in our people, products, and future growth.

At Conversica, you’ll have the opportunity to:

Make a visible impact in a small, high-performing company where individual contributions matter

Work closely with executive leadership and cross-functional teams to help shape business strategy and operational excellence

Solve meaningful challenges at the intersection of technology, revenue, customer experience, and business operations

Enjoy a high level of ownership, autonomy, and trust in a fully remote environment

Collaborate with curious, pragmatic teammates who value learning, continuous improvement, and results

Participate in the company’s future success through bonus and equity opportunities

If you’re someone who enjoys building better systems, improving processes, and helping organizations scale, you’ll find plenty of opportunities to make an impact at Conversica.

The base salary range for this role is $120,000 – $140,000 per year, depending on location, experience, and job-related skills. This role is also eligible for an annual bonus target of 10% of base salary, bringing the total target cash compensation range to $132,000 – $154,000.

In addition, Conversica offers flexible PTO and paid holidays, comprehensive medical, dental, and vision coverage, a 401(k) plan, equity grant eligibility, and a remote-first, collaborative work environment.

Use of AI in the Hiring Process

As an AI company, we recognize that candidates may use AI tools to research, prepare, and improve application materials. However, we expect all application materials, assessments, and interview responses to accurately reflect your own experience, skills, and work. Authenticity, transparency, and professional integrity are important parts of our hiring process.

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