World Wide Technology helps organizations discover, evaluate, architect, and implement advanced technology solutions.

Actively Hiring

AI Summary

World Wide Technology seeks an Associate Analyst for Strategic Partner Enablement to support partner integration and data analysis. The role requires a bachelor's in IT or related field, 1-2 years of experience in call center or supply chain, and strong SQL skills. The ideal candidate will have analytical and troubleshooting abilities, plus familiarity with integration technologies like RESTful APIs and EDI. This remote position offers a competitive salary and benefits. The company values innovation, collaboration, and a culture of belonging.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires foundational technical skills like SQL and troubleshooting, but it's an entry-level position with 1-2 years experience, so difficulty is moderate.

Salary Analysis

AI Insight The offered salary range of $62,000 to $77,500 is competitive for an associate analyst role, aligning with market rates for candidates with 1-2 years experience. The median of $69,750 is solid.

Key Skills

SQL Analytical Skills Troubleshooting Communication Supply Chain RESTful APIs EDI Database Operations Agile Methodologies Partner Enablement

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Associate Analyst - Strategic Partner Enablement position at World Wide Technology. With a Bachelor's degree in Information Technology and over a year of experience in handling incident queues and troubleshooting, I am confident in my ability to support your partner enablement initiatives.

My strong SQL skills and analytical mindset enable me to quickly identify and resolve issues, while my communication skills allow me to collaborate effectively with cross-functional teams. I am eager to contribute to WWT's culture of innovation and teamwork.

Thank you for considering my application. I look forward to the opportunity to discuss further.

Sincerely, [Your Name]

Possible Interview Questions

Describe your experience with SQL troubleshooting and how you have used it to resolve issues.

In my previous role, I frequently used SQL to query databases to identify anomalies and resolve data discrepancies. For example, I wrote complex joins to trace order fulfillment issues and corrected data entry errors, which improved system accuracy.

How do you handle a high volume of incident tickets while maintaining quality?

I prioritize tickets by severity and impact, and use a systematic approach to troubleshoot common issues quickly. I also document solutions to build a knowledge base, reducing resolution time for recurring problems.

Can you explain your familiarity with RESTful APIs and how you have used them?

I have experience consuming RESTful APIs to integrate systems, using JSON payloads for data exchange. I tested endpoints with Postman and collaborated with developers to ensure seamless data flow.

Describe a time you worked with cross-functional teams to achieve a goal.

I collaborated with supply chain and IT teams to implement a new EDI connection with a supplier. I facilitated communication between technical and business stakeholders, ensuring requirements were met and the integration was completed on schedule.

Why are you interested in World Wide Technology and this role specifically?

I admire WWT's commitment to innovation and its culture of belonging. This role aligns with my skills in partner enablement and data analysis, and I am excited to contribute to a company that values teamwork and professional growth.

Basic Qualifications:

Bachelor’s degree in Information Technology or related field
1 – 2 years experience in call center, supply chain or handling incident queue’s
Strong analytical, troubleshooting, and debugging skills
Experience in writing/troubleshooting SQL statements and a general familiarity with basic database operations

Strong communication skills (written, verbal, and presentation)

Ability to quickly learn and implement new skills, technologies, frameworks, and tools
Highly responsible, team-oriented individual with strong work ethic and ability to act as a self-starter

Preferred Qualifications:

Basic familiarity with Integration-centric technologies – RESTful APIs, AS2 Connectivity, cXML, JSON, EDI X12, or SFTP
Basic familiarity with Supply Chain services, processes, tools

Experience in working and collaborating with business and cross-functional teams

Knowledge of Oracle EBS Forms (Order Management, Purchasing, Inventory, etc.)
Basic familiarity with Agile Development Methodologies (Story Pointing, Grooming, Planning, etc.)

Preferred location: MO

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $62,000 to $77,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

#LI-SSJ1

#LI-REMOTE

Qualifications

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 13,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high-performance teams? Come join WWT today!

World Wide Technology, Inc. currently has an opportunity available for an IT Associate Analyst, with a specialized focus on supporting Business-to-Business (B2B) Integration solutions. The qualified candidate will join the Strategic Partner Enablement team in a full-time remote capacity.

At WWT, we strive to create an integrated Supply Chain ecosystem between us and our partners. This means establishing seamless data integrations with our customers, vendors, carriers, and other partners. This IT Associate Analyst position will serve in a Support capacity to ensure timely triage and resolution of Requests and Incidents related to Supply Chain Integrations with our partners. This position will also play a support role to new Partner Integrations by assisting in functional testing of integration solutions. You will work in a fast-paced environment with a dynamic team consisting of other Developers, other Analysts, and Architects. Team Members utilize a broad range of functional and technical skills and are encouraged to expand their functional knowledge and technical capabilities.

Job Responsibilities:

This position will serve as an Associate IT Analyst for the Strategic Partner Enablement team. Core responsibilities include the following:

Serve as primary triage points for new and emergent requests, break/fix tickets, and general user inquiries related to Strategic Partner Integrations
Provide external-facing and end-user support to stakeholders reporting incidents
Assist in executing test scenarios in support of in-development Integrations
Partner with Strategic Partner Integrations peer group to review Support-related trends, escalation risks, and Help Needed items
Actively contribute during all Agile Ceremonies (PI Planning, Daily Stand-ups, Team Retros, etc)

Apply now >