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6 Answers
Look into e-commerce support roles! Your retail product knowledge and customer interaction skills are directly transferable. Many companies need people who understand the customer journey from Browse to purchase and beyond, especially with online returns and inquiries. Emphasize your conflict resolution abilities.
Chat support agent roles are a good starting point. It's less about phone voice and more about quick, accurate typing and clear written communication. Your experience handling multiple customers in retail will help with managing several chat conversations at once. Plus, many offer flexible hours.
Consider client success or account management for SaaS companies, especially if you have experience with specific software used in retail (like POS systems). These roles are often about building relationships and helping clients get the most out of a product, which is similar to high-level retail service.
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