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If you noticed a charge in your bank account, but you don’t remember using our services (or doing any recent purchases) – don’t worry, our team will sort it out for you!

What to do if you cannot find the profile where the charge was done?

If you don’t remember having any (additional) accounts at Jobicy or cannot find them, no worries – just contact our customer team and provide the following information about the payment:

  • First six and last four digits of the credit card that was charged
  • Credit cardholder name
  • The amount that you have been charged
  • The exact date of the transaction

With this information, our team will be able to locate your payment πŸ’ͺ

Please, do not request the chargeback before contacting our team. In this case, you will have to deal with your bank on your own, without our involvement.

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