Understanding Top-Up Bonuses and Special Offers

To help you get the most out of your advertising campaigns, our platform frequently offers ways to stretch your budget further. Whether through limited-time top-up multipliers, exclusive promo codes, or manual account credits from our support team, extra funds are seamlessly integrated into your account balance.

This guide explains the different types of bonuses available, how to apply them, and where to track your credited funds.

1. Special Offers (Top-Up Multipliers)

During specific promotional periods, we may activate a platform-wide Special Offer that multiplies the funds you add to your account. For example, a “Double Balance” promotion means that if you pay $100, your account will be credited with $200.

How to claim a Special Offer:

1. Navigate to your Ads Dashboard and click the Top Up button.
2. If a multiplier promotion is currently active, a green highlighted “Special Offer!” notice will automatically appear below the amount input field.
3. As you type your desired payment amount, the system will dynamically calculate and display the exact total you will receive after the bonus is applied.
4. Proceed to pay via Stripe as usual.
5. Upon successful payment, your email receipt will clearly break down your base payment amount and the additional “Special Offer Bonus” credited to your account.

2. Redeeming Promo Codes

We occasionally distribute promo codes to reward loyal advertisers or celebrate special events. A promo code acts as a direct cash deposit into your advertising balance.

How to apply a Promo Code:

1. Open the Top Up modal from your dashboard.
2. Look for the “I have a promo code” link at the bottom of the window and click it.
3. Enter your code into the new input field and click Apply.
4. The system will securely process the code. If valid, you will see a celebratory success message, and the funds will be instantly added to your balance.

Important Limitations: Promo codes often come with strict rules to prevent abuse. A code may have a specific expiration date, or a maximum activation limit (e.g., valid only for the first 100 users). Furthermore, our security system ensures that you can only use a specific promo code once per account. If you attempt to use the same code twice, or if the code has expired or reached its limit, the system will reject the request and display an error message.

3. Administrative Adjustments and Refunds

Sometimes, our support team may need to manually add funds to your account. This typically happens if you are issued a refund, receive compensation for a technical issue, or are granted a custom support adjustment.

When an administrator manually increases your balance, you do not need to take any action. The system will automatically send you an email notification stating that your balance was “topped up” by a specific amount, along with a comment explaining the reason for the adjustment.

Strategic Recommendations & Best Practices

To effectively manage your promotional funds, keep these tips in mind:

• Track Your Bonuses in the Operations Tab: Every single bonus deposit is meticulously recorded. If you want to review when a promo code was applied or when an admin credited your account, navigate to the Operations tab on your dashboard. This section displays a complete history of your transactions, highlighting deposits in green.
• Act Fast on Promo Codes: Because promo codes can have strict usage limits (e.g., max activations), it is highly recommended to apply them to your account as soon as you receive them. Once the funds are in your balance, they do not expire, allowing you to spend them on campaigns at your own pace.
• Leverage Bonuses for Testing: When you receive bonus funds, use them as an opportunity to experiment. Instead of spending them on your usual ads, clone an existing campaign and test a higher CPM bid or the premium Sidebar format. Using “house money” is the best way to discover new winning strategies without risking your own budget.