This Collection Specialist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.
In order to attract Collection Specialist that best match your needs, it is very important to write a clear and precise job description.
Collection Specialist job description example
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.
Collection Specialist job description: Intro
The collection Specialist job description should start with an interesting, eye-catching introduction.
Here is an idea of what this introduction may look like:
We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.
We are expecting you to be professional, and trustworthy and to be able to work independently.
Collection Specialist duties and responsibilities
The collection Specialist job description should contain the following duties and responsibilities:
- Monitor accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing issues
- Resolve customer credit issues
- Contact clients and discuss their overdue payments
- Update account status records
- Prepare and present reports on collection activities and progress
Collection Specialist qualifications and requirements
The collection Specialist job description should contain the following requirements and qualifications:
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Contact clients and discuss their overdue payments
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Knowledge of collection laws and regulations
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- High school diploma
- Associate’s/Bachelor’s degree is a plus
