This Customer Service Specialist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.
In order to attract Customer Service Specialist that best match your needs, it is very important to write a clear and precise job description.
Customer Service Specialist job description example
Customer Service Specialist is someone who provides support to customers and informs them about a product or service.
Customer Service Specialist job description
We are looking for a motivated and enthusiastic Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience.
Customer Service Specialist duties and responsibilities
- Providing customer support via telephone, e-mail, voice chat or in-person
- Informing customers about products and services
- Responding to customer questions
- Resolving customer complaints
- Suggesting solutions for common problems
- Preparing documents and reports
- Updating customer database
- Training new customer service agents
- Collaborating with the management team
- Improving overall customer satisfaction
Customer Service Specialist requirements and qualifications
- Minimum of a High School Diploma
- Minimum of X years of experience in customer service
- Strong computer skills
- Superb verbal and written communication skills
- Strong interpersonal skills
- Excellent customer service skills
- Ability to build relationships with clients
- Strong persuasion skills
- Excellent multi-tasking skills
- Ability to work with others
- Excellent problem-solving skills
- Ability to prioritize tasks
- Ability to work under pressure
- Ability to work in a fast-paced environment
- Flexibility to work shifts
- Ability to meet deadlines
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