1. Home
  2. Tools
  3. Job descriptions
  4. Customer Service
  5. Guest Relations Manager

This Guest Relations Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

In order to attract Guest Relations Manager that best match your needs, it is very important to write a clear and precise job description.

Guest Relations Manager job description example

Guest Relations Manager is the main point of contact for guests, providing assistance and help throughout their stay. Guest Relations Manager is responsible for giving a warm reception to guests and making sure that they are satisfied with their stay.

Guest Relations Manager job description

We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

Guest Relations Manager duties and responsibilities

  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guestsโ€™ requirements and inquires
  • Actively listen and resolve guestsโ€™ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Coordinate and manage communication between guests and staff
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Appraise teamโ€™s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

Guest Relations Manager requirements

  • Proven working experience as guest relations manager
  • Working experience in hospitality
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Familiarity and interest in industryโ€™s latest trends
  • Hands on experience with guest relationship management software
  • Proficiency in English, multilingualism will be considered an asset
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation
  • BS degree in hospitality management, business administration or related field

Thanks for your feedback

How to use this Guest Relations Manager job description template?

Copy this Guest Relations Manager job description and post it!
Start today with a free job posting to discover how Jobicy can help you find and hire great remote professionals. No trial, no demo, no credit card required.

Looking for more job descriptions?

Check out our job description library.


Looking for remote employees to work?

Jobicy is helping companies of all sizes power their business with remote workers.

Start Hiring