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Director of Operations job description example
Directors of Operations are also known as Chief Operating Officers (COOs). They are responsible for overseeing and managing company’s or organisation’s day-to-day operations necessary for business success and growth. In most cases, they are under direction and management of Chief Executive Officers (CEOs).
Director of Operations job description
We are looking for an experienced, motivated and self-driven Director of Operations to join our core team! As a Director of Operations, you will be the one planning, implementing and overseeing our company’s daily operations. As this function is crucial for the success of our business, we want you to have a strong sense of ownership and pride in your performance and its impact on company’s success .
Director of Operations duties and responsibilities
- Communicate with superior to make decisions for operational activities
- Set strategic operational goals and KPIs
- Plan, implement and manage the overall long-term business success strategy
- Plan and monitor the day-to-day operations
- Supervise staff from different departments
- Provide constructive feedback
- Evaluate and monitor the efficiency of business procedures
- Oversee customer support processes
- Organize customer support to enhance customer satisfaction
- Review financial information
- Manage operational budgets to promote profitability
- Develop policies and procedures and encourage adherence
- Manage relationships with external partners and vendors
Director of Operations requirements
- X years of experience as Director of Operations or similar position
- Knowledge of industry’s legal rules and guidelines
- Knowledge of industry latest trends and best practices
- In depth knowledge of diverse business functions and principles such as supply chain, finance, customer service, human resources etc.)
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software (e.g. ERP, CRM)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- BSc/BA in business administration or relevant field
- MSc/MA is a big plus
